Arriva's customer support team can assist you with lost items, late arrivals, rude drivers, and more. Bus arrived in split almost 1 hour late. It's quick, easy and totally free. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. There are many ways to contact us: Fill out our Customer Services contact form Phone our Customer Services team Locate me. This way, sub-standard customer support doesn't result in you being left empty-handed. So I called customer service on next business day of 10/31/22. London. We had to take a taxi to catch our train from Split ! If you are calling from Germany, the number is 01801 003551 (calls cost 3.9 cents per minute). Ask your question through WhatsApp Contact us through Twitter or Facebook Call Arriva Write to us By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. Registered No: 347103, Arriva plc Busbud is a bus and train search tool - we include Arriva routes, schedules and prices in our searches along with many other train and bus companies. We have helped over 300,000 people with their problems. Registered in England. For some reason I feel very much not trust icruise.com or arrivia.com (why is arrivia has my info from icruise.com to contact me). Help us to personalise your experience on Arriva Bus by setting your default location. You can be certain that youre talking to the right person at the right time. Learn about Arriva culture, salaries, benefits, work-life balance, management, job security, and more. The journey also took 45 minutes longer than expected. Horrible staff; not friendly, dont speek English and a bit arrogant. To contact us about local bus and train services, please use the 'Contact us' facility on our local websites accessed from the dropdown below. Relatively comfortable and clean. Thankfully my friend was a local and drove me very quickly to the main bus stop in Vodice, whereby we were able to just catch the bus. Travel programs that help you grow Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Busbud is an authorized Arriva ticket seller. Inloggen. Contact Us. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. San Pedro de los Pinos, Benito Jurez, 03100 Ciudad de Mxico, CDMX, Mxico. Reviews from Arriva employees about working as a Customer Service Representative at Arriva. With our coverage of all available Arriva bus lines, we make sure you are able to get to where you need to be. SR3 3XP What should I do if my bus driver is rude to me. If you have a lengthy complaint to make and would like to mail it in,send it to: Any time that a company like Arriva fails to deliver the services that you've paid for, you can count on DoNotPay to help. When asked if the cabin numbers had been corrected, *************** assured me they had been but refused to provide written confirmation. We were nervous about doing it this way but wanted to be sure that we had our seats at the specified date/time. The whole process should take no longer than 10 working days. You can join the Arriva loyalty program via the Arriva Croatia mobile app, through the website or by filling out the application form at the Arriva ticket office. As a result we reached Dubrovnik 3,5 hour later almost at midnight so our evening was ruined. Our brandable travel booking platform rewards loyal members, incentivizes new sales and creates revenue channels. For more than 25 years, we have powered travel loyalty and rewards programs for some of the world's most respected cruise, hotel, resort, and financial brands, including American Express, USAA, and Marriott Vacation Club. Outlets for charging at every row. Your bus was 15 minutes early to the bus stop and didn't even stop for us!! Resolver can help you send your complaints to Arriva Bus. Then like us on Facebook and follow us on Twitter. Very comfortable. For more than 25 years, we have powered travel loyalty and rewards programs for some of the worlds most respected cruise, hotel, resort, and financial brands, including American Express, USAA, and Marriott Vacation Club. Photos; 20. We want our family to take this trip- they need to make it right! Contact our PR team Read the latest news in our newsroom 2023 Arrive Dedicated customer support 24/7. Toll-Free (888) 320-4234 However, on the day the bus drove right past the stop, we tried to wave it down but the driver ignored us. DoNotPay is the perfect tool for solving problems and getting things done. Find out with Busbud's extensive list of Arriva fares. Simply show your ticket on your phone along with a valid photo ID to board the bus. The next day, I began to get harassing emails from *************** repeatedly threatening to have canceled our reservations. Congratulations!! Driver forced us to pay for travelling with luggage even though ticket says this is included. Customer Reviews are not used in the calculation of BBB Rating. Unrivaled travel products, including cruise, Unlimited reward and loyalty currency options. This is a great way to save time and avoid a lot of extra and unnecessary frustration. Bus driver told me it was incorrect bud and wouldnt let me on, I found out later that it was the correct bud, I had to buy a new ticket because of the unhelpful staff, I've bougth ticket to Starigrad but when I was at bus station driver told me that he dont go to Starigrad and it's other destination. Save time by comparing all your bus travel options in one place. All rights reserved. Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. Arriva plc. Need to get in touch with us? 134 routes; Map; Vehicles; 3 Wilson Road - Halewood Shopping Centre 3A Wilson Road - Liverpool John Lennon Airport 6 Upton Rocks - Liverpool 7 Warrington - Liverpool 8 Liverpool - Huyton Circular 8E Liverpool - Huyton Circular 9 Liverpool - Huyton Circular 10 St Helens - Liverpool 10A St Helens - Liverpool You could be waiting for hours for the opportunity to submit your complaint. The bus stop and drop off point at Bakar was on the highway, with no safe route to walk to the city. Bus not coming at all, allegedly because an accident on the road. I gave ***** some requirements to look for but never satisfied my need and mid-understanding from his part. You can call our Customer Service team or contact us through the chat, WhatsApp, Twitter or Facebook. If you find a suitable trip, you can go ahead and get your Arriva ticket from us. Overall a great experience to get around. Bedrijfsreviews. Contact - Arrive Contact Us Sales We'd love to talk about how we can work together. Our Customer Service line is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. Subscribe to our newsletter to know the news and everything that happens in Arriva and that is designed for you. This page is not available for these regions: Do you have a question or do you want a refund? Discover how our travel solutions can help your business thrive. DoNotPay will let you know the instant someone picks up so you can talk to a customer support representative without having to spend a second waiting on hold. This business offers travel products and services. To exercise your rights of access, rectification or deletion, limitation of your treatment, portability and/or opposition, you can contact the data controller: ARRIVA SPAIN HOLDING, SL, C/ Fraguas 27 Pol. Arriva Bus (UK) Reviews | Read Customer Service Reviews of www.arrivabus.co.uk Vehicles & Transportation Arriva Bus (UK) Arriva Bus (UK) Reviews 2,217 Bad 1.2 VERIFIED COMPANY www.arrivabus.co.uk Visit this website Sort: Most relevant C. C.F 17 reviews GB A day ago Just seen the news that Arriva is 912 260 418. Arriva plc. Job Title. The data provided will be kept for the time necessary to comply with legal requirements and to determine the possible responsibilities that may arise from said purpose and from the processing of the data. worldwide itineraries across all categories, global airlines in all commercial markets, global pick-up locations from major suppliers, curated resorts and hotels from major suppliers, unique experiences and tours by trusted partners. Corporate Headquarters The agent told me that the cabin assignment had not been changed despite what *************** had told me in her emails. Salaries; 4. With its Chargeback Instantlyproduct, DoNotPay can instantly submit a refund request or initiate a chargeback on your behalf. If contacting Arriva customer service through the normal channels doesn't suffice, you can always contact the company's head office. We had to go back and buy tickets for another bus and we're 1 and half hours late to Zadar. Seat assignation wasn't adhered to. Consumer guides, newsletters, surveys and more! Please contact our Customer Services team anytime from 8am - 5pm Monday to Friday who will be happy to assist you. Not what we asked for at booking. As a matter of policy, BBB does not endorse any product, service or business. Please check with your phone provider if you are unsure about how much a call will cost. Zero information on Zadar Bus station about delays or departures. DoNotPay can help you bypass the phone queues of more than 10,000 businesses. Waiting for hours in a phone queue to connect with a live Arriva customer serviceagent will only add to your ire. With arrivia, you can harness the emotional power of travel to attract new customers, members or employees while engaging existing ones. Its quick, easy and totally free. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. BBB is here to help. Search for the company you'd like to call. Bus was 1 hour late .. which turned an already 8 hour ride into 9 hours :(. Best and worst companies at resolving issues. View our cookie policy here. I arrived the station 40mins before the departure but waited at the wrong side of the station and almost missed the bus. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met. By continuing to browse this website you are agreeing to accept our privacy policy which includes the use of cookies to analyze and improve our marketing efforts. If available, we recommend bringing a battery pack to keep your devices charged during longer bus rides. Arrivia powers some of the most iconic names in travel, hospitality, and financial services. 3.3 out of 5 stars. Check in and out with your contactless debit or credit card, Carefree flexible travel with Arriva Flow. Accordingly we missed our bus (which was anyways late over an hour!). By law, you have the right to request a refund for delayed or cancelled trips. We're happy to help. Add my review rating of "1" to the other 48 (of 51). We offer businesses added benefits that help attract new employees and retain existing ones through travel reward programs. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. The location for the bus pick up in Vodice must be changed immediately to the main bus stop, as anyone else would have missed the bus entirely. Registered in England. Snapshot; Why Join Us; 378. Servicing more than 14 different countries, this agency operates as three separate divisions that include Mainland Europe, UK Rail, and UK Bus. I committed over $5,000 to a cruise last April based on their agent's assurance that three free perks were included in the package . 378 reviews. Wondering how much are the cheapest Arriva bus ticket? Don't worry, the bus will make stops during your bus trip so that you can stretch your legs, use the toilet and get some snacks. The only things that could be improved is to have the toilet and the WiFi working. There was a special going on so only 50% of the normal deposit was required per room. All new members of the program will receive a welcome gift - 4.70 points on your account readily available. You can access the Arriva Live Chat service by visiting the company's Contact Uspage. What is arrivia? Doxford International Business Park We were told we were booked into **** and **** on the Nieuw Amsterdam which are adjoining rooms. Nuevos descuentos para el transporte pblico en 2023! There you can find answers to questions about departure times, where to find timetables, whether you can travel with your bike and many other things. Horrific service. Afgelopen 24 uur; Afgelopen 3 dagen; Afgelopen 7 dagen; The wifi didnt work and I got charged a small amount extra for putting one small item of luggage underneath. We recommend that you bring some snacks and drinks in a reusable water bottle for your bus trip. Contact Arriva Bus now Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. Sunderland We stopped for a quick comfort break at a service station which was good too. Arriva - never again, We missed our Ferry because the bus was late! Therefore, by searching on Reddit, it becomes easier to know about arriva medical customer service more as all of the comprehensive details of it are available, be it the function, size, or brand. Driver charged extra for luggage. Arriva North West. Get support with your motor insurance right away Our online assistant is the quickest way to get in touch It can answer questions about your policy If you need to call, it points you to the right phone number Ask our online assistant For the best way to get in touch with us, choose from the options below You can use DoNotPay to quickly get in touch with customer service teams from. Dedicated customer support 24/7. horrible experience I have to say. Calls to Arriva are free, but if you call from a mobile, standard mobile rates apply. When taking the bus with Arriva, you will be able to enjoy Standard seat. Official Partner. Location. You will receive your e-ticket by email when booking on Busbud. I immediately emailed our agent and made her aware of the error and asked for her to resolve the issue. General inquiries Registered No: 347103 Registered Office: You can also download your favorite movies, TV shows, and audiobooks or bring a good book. Busbud shows you which amenities are included with your Arriva bus for each individual departure. Find nearby departures, local service updates and more. Marketing services offering personalized experiences that boost member engagement, redemptions and loyalty program participation. We give companies the tools they need to incentivize sales, deliver valuable rewards, market-personalized, relevant offers and encourage member participation. Thanks for those reviews and I am done w/ icruise.com (and will not dealing w/ arrivia.com)Folks beware !!! Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Learn more about Resolver Pro and how to claim your business. This is a multi-location business. Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. The bud arrived on time and was on schedule throughout the journey. Well always be on hand with guidance and support to help you get the results youre looking for. More description about the location of the bus is needed. Arriva salary trends based on salaries posted anonymously by Arriva employees. We bought two tickets which included luggage and as soon as we got there the driver said you have to pay for me for the the luggage or else youre going to cause trouble and when we said we thought luggage was included, him and his colleague started shouting at us and name calling us for being English. Doorgaan naar hoofdinhoud. Busbud provides you with Arriva phone number so you can easily reach out to them. You have the right to file a claim with the Spanish Data Protection Agency (www.aepd.es). Werkgevers / Plaats vacature. Follow. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Interviews; Arriva Customer Service Representative yearly salaries in the United Kingdom. How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. Given just how large this company is and the vast number of people and locations it serves, it's important to contact the right customer service team for your circumstances and needs. Both drivers were polite and helpful. You are already subscribed to this newsletter. Click on the name of the company and have us do the work for you. 15147 N Scottsdale Rd Ste 210 Uxbridge, Middlesex, UB8 1EX, Av. To make a complaint, please contact our Customer Services team by clicking here . To make a complaint, please contact our Customer Services team by clicking here. Weve helped millions of people find a resolution. I contacted Arriva customer service asking for a refund but they refused, even though they agreed that the cancellation was for 'operational reasons'. Bus was not on time either on departure. We paid as we were really upset and then he told us to get on another bus as we were causing trouble even though it was the last bus. we had to run everywhere and nearly missed the fly. Average salaries for Arriva Customer Service Representative: $34,416. Easy booking system and although I do not speak Croatian I was able to communicate easily with bus driver. They will investigate the issue and provide customer services with an official investigation result. Extensive travel options that easily integrate with your existing platform to drive sales and increase program value. Wat. This highly capable, AI-driven robot lawyer is designed to help consumers save time, save money, and take care of their most complicated and frustrating tasks. You can call our Customer Service team or contact us through the chat, WhatsApp, Twitter or Facebook. This information was not present when booking the ticket. A few phone calls later I learned that he is in the **********.It took 4-days and never get back to me and the info that i can get from online. Alwaysclose to you. Did this answer your question? It was an awful experience. Purchasing tickets in advance was the most reasonable price available. Here's how you can use DoNotPay to skip Arriva's phone queue: That's it. BBB Business Profiles may not be reproduced for sales or promotional purposes. Contact our support team Media Want to learn about Arrive? We automatically connect you to contacts at thousands of household names, ombudsmen and regulators to find a resolution. BBB reports on known marketplace practices. You can also bring a good book to pass the time during your trip. Well guide you through the process. By continuing to browse this website you are agreeing to accept our privacy policy which includes the use of cookies to analyze and improve our marketing efforts. Our world class team of experts is always here to help. . Arriva offers tram, train, bus, coach, and waterbus services. Theres no jargon in our rights guides. General inquiries inquiries@arrivia.com Media inquiries press@arrivia.com Corporate Headquarters Phone: (602) 749-2100 Toll-Free (888) 320-4234 Open your web browser and sign up for DoNotPay. Desplzate de forma segura, cmoda, sostenible y todava ms asequible! Booked two adjoining cabins on Holland America 9 day ********** Cruise package departing 6/4/23 out of ********* through iCruise with agent *************************** on phone 10/28/22. Book cheap Arriva bus tickets online, find schedules, prices, bus stations locations, services, promotions and deals. Arriva Number for Lost Items. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. I spoke with ********************* who listened to what happened, reviewed the audio of the actual booking phone call and determined the agent had made the error. Businesses throughout the world are increasingly using automated chatbots and virtual phone assistants to field customer service requests. Admiral Way Take advantage of available Arriva bus coupons in order to get discounted Arriva fares. No, you don't need a printed ticket when traveling with Arriva. Phone Malad West Mumbai - 400 063, 58 Kingston Drive User reviews from travelers who booked their tickets with Arriva. Helensvale Queensland 4212, The Atrium, 1 Harefield Road, Everything worked out perfectly. Arrivia is the largest stand-alone travel loyalty provider in the world. This is a sure way to escalate your complaint so that an acceptable response is received. The best way to spare yourself the hassle and stress of dealing with virtual phone assistants, automated chatbots, and other systems is by using DoNotPay. USB ports for charging. 302 - A wing, Eureka Tower Mind Space In addition, I was charged a $99 membership fee per cabin (x2) for their rewards program; at no point was this fee discussed or disclosed to me at the time of booking. Below you will find many ways to come in contact with us. I could not take the busy after all, because it was more than 50min late to arrive and I had to take taxi in order not to miss my flight! we were going to airport booked our trip with save amount of time for all things which had to be done before departure, and bus arrived 1:10 later, we had to wait in the boiling sun. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Urtinsa, 28923 Alcorcn (Madrid ) or calidad@arriva.es. To contact us about local bus and train services, please use the 'Contact us' facility on our local websites accessed from the dropdown below. Customer Service Representative 2 salaries. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. Or maybe you want to tell us about your experiences with our services? Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. No, Arriva buses usually don't have a toilet on board. Simple! 2023 Resolver Consumer Online Limited. What is the depot disciplinary procedure? Data will not be transferred to third parties except legal obligation. Need to contact Arriva customer service? Your experience on this site will be improved by allowing cookies. Inloggen. There are multiple ways to contact Arriva customer service. Questions? Begin van hoofdcontent. Arriva Bus Help Portal What is your complaints procedure? Busbud provides you with Arriva phone number so you can easily reach out to them. Easily compare and book your next trip withBusbud. Current departure times Scheduled services Diversions and obstructions Railway construction Additional transport services Traveling with a disability Travelling with a bike, pram or stroller Season tickets and tickets (E-)tickets Season tickets OV-chipkaart OVpay Travelling with children Arriva Flow Service & contact I have a question Based in Sunderland, England, Arriva is a major transportation provider in the UK. Book tickets that fit your needs. http://www.ethicalcommunity.org/internationalcruiseexcursiongallery/, International Association of Better Business Bureaus. Other common reasons for contacting Arriva customer support include. Luckily, with DoNotPay, you can easily jump to the front of the Arriva phone queue. Reviews from Arriva employees about working as a Customer Service Representative at Arriva. You have the right to withdraw your consent at any time, without affecting the legality of the treatment based on the consent prior to its withdrawal. . UK, Tel: +44 (0)191 520 4000 Can I make a complaint on behalf of someone else? Unfortunately, it isn't always easy to get in touch with a live support person when contacting companies like Arriva. Driver was nervous and the trip felt unsafe at some moments. All product, news and changes in the site will be showed for your region. So we paid for nothing. You can capture more of their travel spend by becoming the go-to resource for every aspect of their trip, again and again. What salary does a Customer Services & Support earn in your area? It was fine. Busbud is an authorized Arriva ticket seller. Vacatures zoeken. Friday from 08:30 to 14:30 h. Tel. Autobus nie zatrzyma si na wskazanym przystanku i odjecha nie zabierajc nas. all our trip plan was messed. Your experience on this site will be improved by allowing cookies. 0344 800 44 11. So I lost 25 euros and went to ither bus to Zadar (and then to Starigrad). For services outside London Arriva Customer Services, FREEPOST ANG 7624, Luton, Bedfordshire, LU4 8BR. Only Certified Service animals are allowed on Arriva buses. Need to contact Arriva customer service? However, if you'd rather complain directly, you can use the above address to contact Arriva Bus. Get started now and lets get this sorted. Note that train tickets sell out, Arriva and other operators generally charge a lot more for last-minute tickets or for tickets bought in person. 08/29/2022. No, there aren't any power outlets or USB plugs on Arriva. thx god airport crew was able to help us. Avoid paying for tickets using the app. If you've recently had a problem during one of your Arriva trips, contacting Arriva customer serviceis an important step towards getting the help or compensation you need. Waar. When I purchased the ticket, instructions were given for exact location of bus stop. Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. inquiries@arrivia.com Your question may be answered on our Frequently Asked Questions page. Salary estimated from 10 employees, users, and past and present job . All product, news and changes in the site will be showed for your region. I paid $600 per cabin on credit card. You can compare prices, amenities and times by searching for a route. For corporate enquiries, we can be contacted via the details below. Plan your bus journeys with our journey planner, check timetables and ticket fare prices, buy tickets, and track live buses in real-time across our UK network. The Best Way to Contact Arriva Customer Service. Reviews; 1K. Customer Service Representative (Former Employee) - Phoenix, AZ - April 6, 2016. If you rely on paid transit to get to or from work or school, having a bus, train, or tram arrive late can upset your entire day. We paid in silence and got on the bus and he shouted welcome to croatia really rudely. Media inquiries Great busses! She said iCruise would see to it that we got the adjoining rooms and we would speak in one weeks time. Get weekly updates, new jobs, and reviews. This business is in an industry that may require professional licensing, bonding or registration. Learn about Arriva culture, salaries, benefits, work-life balance, management, job security, and more. Instead, theyre full of the info you need to get things sorted.
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