Send your story ideas to hellobbclondon@bbc.co.uk, Bankrupt council asks government for 636m loan. How much is your council tax increasing by? This will update your details. A Croydon PCN number starts with 'CR' , followed by 8 digits/letters (eg. The council has a range of support for residents who may struggle to access online services, including options for family or carers to complete the form on their behalf. Viridor burned it as excess plastic not for landfill. Croyctax@croydon.gov.uk. Gove's funding increases have come too late to save Croydon. News stories, speeches, letters and notices, Reports, analysis and official statistics, Data, Freedom of Information releases and corporate reports. I contacted these bunch of crooks after they increased my council tax instalment payments per month when I had asked them to take direct payments over a greater number of months 0.1 England and Wales. Do not close this page if you would like to continue. For queries . giving feedback Which seems at odds with reality. Find out about your responsibilities relating to council tax as a landlord. The discretionary scheme helps residents who are on the lowest income, and those who may not have qualified for a payment from the Energy Rebate Scheme. The majority of payments have now been completed a small number of account holders will be contacted directly for further verification checks. It means the typical household will pay just over 434 to the Greater London Authority, mainly for transport, policing and the fire brigade, as well as the running of City Hall. The payment from the government is intended to defray rapidly rising fuel costs, and is a one-off refund, not a loan, and therefore does not need to be repaid. Following the Council meeting on Wednesday night I have received a . Have you received your 150 Council Tax energy rebate yet? Choose to pay your council tax bill by Direct Debit, online, by telephone, post or via your bank or building society. Telephone: 020 8726 7000 Send us a message; Other ways to contact us . Done nothing: Mayor Jason Perry has yet to extend the operating hours of the councils contact centre. The local government finance settlement for 2023-24 was published last week, and it confirmed that Croydon had been successful in its request to raise council tax above the 5% referendum limit. Within the texts we use the URL textm.co this is a genuine communication from Croydon Council. The challenge to be trusted to do the big, bold, brave things, 14 February 2023 Croydon has approved plans for a new, boosted council tax support scheme which will provide extra help to residents in need. History [ edit] A map showing the wards of Croydon from 2002 to 2018 The service will be back online shortly, please try refreshing the page in 15 minutes. Croydon Council sought permission to impose the rise without a referendum after declaring itself bankrupt for the second time in three years in November. If you received an energy rebate direct to your bank account, you will get your discretionary payment paid to the same bank account. Of course it does not. It will take only 2 minutes to fill in. Call us Lines are open Monday to Friday 9am to 4pm. Government approves council tax rises of 15% at Croydon and 10% at Thurrock and Slough - in spite of, and because of, their financial mismanagement. In February, the government announced that households in England in Council Tax Bands A to D would get a 150 lump sum to help with the rising cost of energy bills. Please i need help. Russian minister laughed at for Ukraine war claims. Please take part in our quick survey (it wont take you 10min, like the councils form!) 2023 BBC. The revised opening hours are complemented by the wealth of useful information to be found on the councils website at www.croydon.gov.uk and residents can sign up to My Account at www.croydon.gov.uk/myaccount which they can use to: Opening a My Account is quick and easy. Inside Croydon is aware of several residents who paid the 71.02 for fortnightly green garden waste collections, but who have gone months without their leaves and clippings being taken away. It has been identified that the bank account paying the council tax is being used on more than one council tax account, and only one of these properties can be your main residence. No surprise its them idiots Capita running the show. He added: If we defeat the mayors budget on first presentation, we will call on Conservative councillors to reject it at second presentation.. Start a new calculation/claim. Town Hall insiders speculate that the councils website and officials are struggling to cope with the volume of reports of missed bin collections, and are gearing themselves up for another tsunami of complaints of poor or non-existent service as we head in to the four-day bank holiday weekend. Mr King told LGC his party would be willing to discus the revised budget with the mayor but has ruled out working with Conservatives to block the budget at the second attempt. If as anticipated the proposed budget is rejected the mayor is expected to bring a revised budget back to full council on 8 March. We use some essential cookies to make this website work. 150 will be paid to residents living in a property with a Council Tax band of E to H and who also receive Council Tax Support. Croydon Council Bernard Weatherill House 8 Mint Walk Croydon, CR0 1EA. Can Nigeria's election result be overturned? You said, we did Thank you to everyone. We are committed to making our website . You can find more details of this on the councils website at www.croydon.gov.uk/council-tax-energy-rebate. You can also join our user research group to receive invites to activities and surveys to help shape future improvements to the site. Hundreds of people descended on . Digital self-sufficiency allows all staff to contribute to a local authoritys shared, EMAP Publishing Limited Company number 7880758 (England & Wales) Registered address: 10th Floor, Southern House, Wellesley Grove, Croydon, CR0 1XG, We use cookies to personalize and improve your experience on our site. With increasing numbers of residents choosing to access services and conduct business with the council online, a change of opening hours for the Bernard Weatherill House customer contact centre is being introduced. I got the same email, which is weird because I dont pay the council tax in our house and definitely dont have any other council tax account. More information can be found on Croydon Councils website here. check their council tax and housing benefit accounts; report fly-tipping, dog fouling, graffiti and other environmental issues; and. NEW Help improve this site by Payments of this emergency energy rebate were due to be made through households' Council Tax accounts from April. Executive Mayor Jason Perry has so far done nothing to extend the opening hours of the councils contact centre phone lines. Anyone any ideas please? Are IT illiterate Email: croyctax@croydon.gov.uk. 1. read the terms and conditions, and tick the agreement box; activate the account by clicking on the link contained in the email that will have been sent to them. Since introducing My Account, improving our website and introducing a more efficient service, we have found that, over the past 18 months, phone calls have reduced by 21% and the number of people visiting Access Croydon has dropped by approximately 30%. Cllr Claire Bonham (Lib Dems) also confirmed that she wouldnt support the increase and called on the government to step in and review Croydons debt. Births, deaths, marriages and citizenship, comment or object to a planning application. We are experiencing high volumes of customer contact. Births, deaths, marriages and citizenship, support for energy bills and the cost of living. This may take two months for those that pay less than 150 but the credit will show as that months entry. The propaganda bunker at Fishers Folly broke off from its important work of reporting on Mayor Jason Perrys grand tour of Croydon on Monday to issue its latest missive, effectively an admission that the council has failed to work out a way to distribute the 150 energy rebates provided by the Tory government. You could make it easier for the council to contact you by completing an application for an online account. 3. We consider those on the lowest income to be residents who get Council Tax Support (a benefit based on the level of household income). ", He said the increase in tax would amount to "around an extra 4.50 a week, or 63p a day, for the average property. Service temporarily unavailable. How frustrating. This service is in scheduled maintenance mode. Follow us on Flickr; Follow us on Youtube; Our address. Applications for the scheme are now closed. You will need your council tax account reference number for the bill you want to pay, if you know it. Croydon residents are reminded to be aware of council tax rebate scams. A Penalty Charge Number must be entered. Fastest way to get help is online. Have you received your emergency energy Council Tax refund yet? If the cost of living crisis means you are struggling to make essential payments, you can also contact the money advice team at South West London Law Centres for free impartial advice by emailing debt@swllc.org, calling 020 8667 9252. Ah that is unless you To help us improve GOV.UK, wed like to know more about your visit today. To change the bank details on your existing Direct Debit,complete the council tax Direct Debit instructionform with your new bank account information. The BBC is not responsible for the content of external sites. Enter your: Fields marked with an asterisk ( *) must be completed: Penalty Charge Notice (PCN) Number: *. The council appears to be using the energy rebate as an excuse for a massive data-scraping exercise. Again, the council offers no alternative, off-line method of claiming the government cash, which the council is obliged to distribute (rather than hang on to and hopes no one notices). I live on disability benefits and pay higher tariffs for energy and I am yet to receive a penny of any payouts from the government. or post a comment below. I then contacted the e-mail address for these clowns Croyctax@croydon.gov.uk & had the following reply. Telephone: 020 8726 7000. Hide, Send feedback directly to the content team using our website feedback form. Dont include personal or financial information like your National Insurance number or credit card details. Weve phoned them up and they keep saying that there should have been a facility to give the bank details on the application form, there wasnt. Probably as worrying as the councils two-month delay in getting any kind of announcement out to Council Tax-payers is this line in their press release: Residents who already pay their Council Tax by direct debit and have not received payment are encouraged to also get in touch via the online form.. One-on-one help in signing up is available at borough libraries, in Access Croydon or by calling the contact centre on 020 8726 6000. For example, card cash accounts, post office accounts and most savings accounts will not. The scheme was introduced very quickly, leaving councils little time to prepare. giving feedback Check if you're eligible for a discount or reduction on your Council Tax bill for example, if you're a full-time student or a sole occupier. Councillor Mark Watson, cabinet member for communities, safety and justice. Does the council ever conduct verification checks when receiving the monthly Council Tax payments from these accounts each month? If you currently pay your council tax by Direct Debit, you do not need to tell us each year. The second part allows you to make a claim. Your message wasnt delivered. Croydon London Borough Council is the local authority for the London Borough of Croydon in Greater London, England. Those who are not able to contact the council on its website are being offered the Council Tax contact centre phone number 020 8726 7000 but this is only staffed for seven hours each weekday, and not at all at weekends or at bank holidays. Get in touch with us online, by phone or in person. In making this change to reflect reduced contact, weve been able to align our opening hours in Access Croydon and the call centre, making sure we have a more easily understood service for residents., By clicking subscribe, you confirm that you have read and agree to our privacy statement, Copyright 2022 | Your Croydon | All Rights Reserved, More children in Croydon offered a place at their preferred secondary school, Free programme offers parents tips to boost their childs health, Extra help for residents through new council tax support scheme, Council announces plans for new fitness gym at Monks Hill Sports Centre, Transformation of planning service to boost regeneration of Croydon, Penn report Croydon Mayor pledges to hold those responsible for the councils financial collapse to account, Council statement on publication of Penn report, Redesign of Minster Green to revive historic building as focal point of Old Town, Help for families to buy food, milk and vitamins, New Healthy School Streets to launch in March, One week left to have your say on Croydons Waste Collections and Street Cleansing service, Vote for people and places to be showcased in Croydons new Music Heritage Trail, Croydon sets out budget to protect local services, Apply now to hold Coronation Big Lunch parties, Free and fun activities this February half-term. When applying there was no facility to leave the bank details and Croydon Council Tax people dont have them as we dont pay Council Tax due to our circumstances. Despite repeated attempts to deliver your message, the recipients email system refused to accept a connection from your email system. Dont worry we wont send you spam or share your email address with anyone. 5. Croydon Council's bank account Sort code: 57-10-70 Bank account number: 01000624 If you are emailing us with your change of date then include your name, account number and preferred date. VideoRussian minister laughed at for Ukraine war claims, The children left behind in Cuba's mass exodus, Xi Jinping's power grab - and why it matters, Snow, Fire and Lights: Photos of the Week. In view of the nature of the services it supports, the housing repairs phone service will remain; the contact number is 020 8726 6101. Croydon Council has the MyAccount system where you can link all your different council departments, such as your Council Tax, bins, benefits and rent, and view the information online. If agreed the new scheme would start from April 2022. Paying your Council Tax Find out who is responsible for paying Council. If you did not receive an energy rebate payment, our discretionary payment will be made directly to your Council Tax account. If the council cannot get in touch with any residents as the deadline draws closer, they will add the money to the residents Council Tax accounts so it is not lost. At conservative gathering, Trump is still the favourite. This allows us to free up scarce resources to be focused on other key services that meet our residents needs. They (Croydon Council) are now saying that we will have to wait 10 to 20 days to see what happens and if nothing call them back. var pd_tags = new Array;pd_tags["11130094-src"]="poll-oembed-simple"; And let the new elected Mayor, Jason Perry, know what you think by emailing him here: Mayor@croydon.gov.uk or by phoning 020 3253 2017. Visit the government's website for more information about support for energy bills and the cost of living. The council will never call residents to ask for bank details for the rebate. We will continue to take Debit Debits until you tell us otherwise. In view of the nature of the services it supports, the housing repairs phone service will remain; the contact number is 020 8726 6101. Thurrock and Slough councils have also declared bankruptcy, and Thurrock council has asked the government for a 636m bailout alongside the tax hike. The government said: "Given the exceptional circumstance in these councils and unprecedented scale of financial deficits in each council, the government has agreed to the requests. As a result, the main group of people who have been paid so far are those who already pay their Council Tax by Direct Debit because local authorities already have their bank details, so should be able to transfer the money directly into their account. We are committed to making our website accessible to all visitors. Read about our approach to external linking. Wed like to set additional cookies to understand how you use GOV.UK, remember your settings and improve government services. Using the online form, residents can select one of the following payment methods: Switching ongoing payments to direct debit remains an option for all account holders and is the easiest way to pay council tax moving forward. But as Inside Croydon has reported, there are still many . Croydon residents who do not use direct debit to pay their council tax are being invited to complete an online formto receive their rebate payment. You'll usually have the. 7. You can also choose to wait until September to receive the rebate in this way. Show The council says it has been processing rebates for residents who pay by direct debit since the beginning of April, paying out over 7.3million. The auto-replies range from 5 to 14 days, but of course thats if they decide or can be bothered to send any emails on to the appropriate department. Last week Jason Perry, executive mayor of Croydon (Con) said: I know this is going to be difficult for people in Croydon, particularly when they face other pressures but without the proposed increase, the council would need to make a further 20m of additional cuts this year, putting vital services to vulnerable residents at risk.. Hide, Send feedback directly to the content team using our website feedback form. NEW Help improve this site by Call us. Setting up a Direct Debit is simple and easy and is the most efficient way for us to collect your instalments. On the Grant Approval notice saying that it has been awarded it states 150 Energy Rebate Council Account Credit. You should never give out your bank details by phone or by text. How to register for my online account You can register at www.croydon.gov.uk/myaccount . To contact us, please email inside.croydon@btinternet.com, Help to support our genuine local and independent journalism, Importance of cancer screenings, Tuesday Talk, ARCC, Jun 14, All you need to know about 150 Council Tax energy rebate, www.croydon.gov.uk/council-tax-energy-rebate, Cost of living crisis how to claim what youre entitled to, Race discrimination at work: giving people a fair hearing, Sex and sexuality dealing with workplace discrimination, Discretionary Housing Payment could help you out of a crisis, Talking about debt problems is the first step to solving them, Details of how this works can be read by clicking here, Love it or List it is coming to Croydon and want you to take part, 37-34: Mayor's 15% Council Tax hike rejected in budget vote, 10-year campaign by locals wins reprieve for Central Hill Estate, Scott and Butler to be snubbed by Town Hall honours system, 'Stand up for the people and get fair funding for Croydon', Say No To 15% Council Tax Hike, Town Hall, Mar 8, Fairfield Halls offers some Easter movie magic for just 2, Council heat network hits customers with 25% price increase, Grey man's appointment places Gray with Croydon clique, 'You never mentioned 15% tax hike when seeking election'. The payments should have been made to eligible householders from April, if they pay their Council Tax by direct debit. You must have missed the bit in the report that you have commented on that says: Most households in Council Tax bands A to D qualify for a rebate of 150, if they are occupied as a sole or main residence as at April 1 this year. If you cant get through at the council, try Mayor Perrys work number, at Carlton Building Plastics: 020 8665 1221, The council says, The majority of payments have now been completed a small number of account-holders will be contacted directly for further verification checks.. The council press office has failed to issue any press release to Inside Croydon on this important matter. The council usually does all in its powers to avoid logging missed bin collections. However, the government confirmed it received three requests from councils for flexibility to increase their council tax by an additional amount, to provide extra funding to support their financial recovery. You can get information on their website. | We provide a large number of services for local people, businesses . Check your bank statement: has the council paid you your 150 Council Tax rebate yet? Here, RONI MARSH, right, in our monthly advice column from South West London Law Centres, answers the most common questions she is asked about the scheme. Based in Croydon and edited by Steven Downes. Croydon Council | 11,570 followers on LinkedIn. London council tax and transport fares to increase, Arteta hails loudest and most emotional moment after 97th minute winner bedlam, Merton Police prevent house party in Morden with 100 youths attending, London buses: Annual journeys drop 800 million since 2016, Merton Police prevent very large house party in Morden with 100 youths attending, Hackney Central: Two boys, 16, arrested after man shot on platform, Islington confirms that council tax will rise by almost 5%, Street fighting in Bakhmut but Russia not in control, Russian minister laughed at for Ukraine war claims. This is because will have already had a 150 payment through the Household Support Fund. Residents will need their property reference number located on the top right of their council tax bill, contact details, National Insurance number, bank account number and sort code. As a result of this, we have been unable to pay the rebate directly into your bank account at this stage. Rebates not claimed by 31 August will have the rebate applied to their Council Tax accounts. You have accepted additional cookies. We are committed to making our website accessible to all visitors. Due to this, we will respond to your enquiry within 4 weeks. "In line with their requests, Thurrock and Slough will be able to raise council tax by an additional 5% above referendum principles applied to other councils, and Croydon will be able to raise an additional 10%.". Simples (sorry Meerkats) ya place on every direct debit account rebate credit 150 in any particular month programming the system to take 150 less from each account. find out if you're entitled to Income Support, Pension Credit or Tax Credits. NEW Help improve this site by But on May 30, the council invited residents to complete an online form to receive their rebate payment. Register for paperless billing, pay your Council Tax bill, tell us you're moving home, let us know about a change in your circumstances, find out if you're eligible for a discount or reduction, appeals, refunds and Council Tax bands. Show Enter your email address to subscribe to this blog and receive notifications of new posts by email. For example, Croydon Council has been given permission to hike council tax bills by 15%. Based in Croydon and edited by Steven Downes. 4. The application is in two parts. You can choose whether you want to have the rebate paid into your bank account, receive a Post Office voucher to exchange for cash, or use the rebate to reduce your council tax bill. 2) Enter your new and previous postcode. So there cant be a shortage of money. The council will begin contacting households who do not pay by direct debit in the coming days via the records they hold for individual accounts, the council says. Your progress has been saved. Check with your provider first before proceeding. Croydon Council Tax team In the event of an emergency, the 020 8604 7124 hotline remains available. You can get information on their. Where this is the case and an Energy Rebate payment has been made, an automatic top up of 50 will be paid to the account the first rebate payment was made or applied to the council tax account. Croydons Street Champions cleared 8627 bags of litter in 2022 thank you to our volunteers! If you are contacted in this way, it is going to be a scam. Err no I do not unless you crooks are removing money from my account to pay someone elses council tax & I know of this happening to someone in Croydon Borough previously though. A. bankrupt London borough failed to sign off its budget on Wednesday night after a mass demonstration against plans to hike council tax by a record 15 per cent. 10 All the above. Following Monday's council tax announcement Mr Perry said: "Given the scale of financial collapse Croydon has experienced, getting back on track will require incredibly difficult decisions. Proud to be Croydon - diverse and ambitious. Further details will be made available online or through Croydons council tax contact centre 020 8726 7000. At Croydon Council, it took them two whole months before they issued a statement on their website (goodness knows how residents who dont have access to the interweb are supposed to get this information). You have rejected additional cookies. Further details will be. Council Tax team. If you wish to simply change the date of your Direct Debit, contact us. Return to a calculation/claim you have saved. From Wednesday 1 July, the operating times of Access Croydon and the telephone call centre will change to 9am to 4pm, Monday to Friday. If you are a Croydon resident, you will need to set up an account with grantapproval.uk. The promise was readily broken, as in some cases it took council officials as much as six months to process the payments, causing financial hardship to many and seeing some traders go out of business altogether. Show Contact us Get in touch with us online, by phone or in person. Extra help for residents through new council tax support scheme. Message us Use our form to send us a message about our services. The local authority sought the increase in the wake of issuing a section 114 notice last November due to a 130m hole in its budget, effectively declaring bankruptcy for the third time in the last two years. Telephone: 01443 863002 (Council Tax advice) or 01443 864099 (Council Tax reduction advice) Further information is available on the Caerphilly County Borough Council website Carmarthenshire County Council Council Tax Department Carmarthenshire County Council Ty Elwyn Town Hall Square Llanelli SA15 3AP Residents who already pay their council tax by direct debit and have not received payment are encouraged to also get in touch via the online form. 020 8726 7000 (option 2) Payment line - 0345 300 0614 (option 3) Council Tax team, Croydon Council. We are committed to making our website accessible to all visitors. Revised, or reduced? You can check your balance, instalments, payments and view bills online 24 hours a day. Find out who is responsible for paying Council Tax, if you're exempt from paying, the different ways you can pay your Council Tax bill and what happens if you do not pay. Sometimes we may call or text you. If youre paying bills via direct debit youre not that poor. Croydons Green Party also indicated they wouldnt support the increase on social media by retweeting a link to a petition objecting to the 15% rise. Bernard Weatherill House 8 Mint Walk. For queries about your Council Tax or business rates bills contact your local council. This includes those who receive Council Tax support. Pensioners on Council Tax support residing in property bands E to H will not receive a payment from this scheme. any other taxes or HMRC services You can also get help with signing in and using HMRC online services, for example if you've lost your user ID, password or activation code.
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