You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. You will be entitled to a full refund or a 120% voucher. . viagogo is a global online marketplace for live sport, music and entertainment tickets. This is so we can promote the sale of tickets and items that You list for sale. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. Melissa Taylor paid over 270 for two Wireless Festival tickets in June. . The CMA also asks event organisers to ensure that, as a minimum, restrictions are clearly disclosed on the event's website and the first page of the purchase process of all official sellers. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. Please add me to this list as I am almost 100% sure I got scammed. 6.4 Release. I have sent multiple proof to them that the event is indeed canceled. Answer (1 of 3): Viagogo runs prudent customer care operations. All redress are non-exchangeable/non-refundable.. Our guarantee does not affect Your statutory consumer rights under UK law. settlement administrator or your attorney for any updates regarding Including any such items constitutes a material breach of these terms and conditions. We have given fans who have purchased tickets from us the option to either transfer their tickets to the staging of The Open next year or request a refund. Viagogo states that in this case, customers' tickets will remain valid for the new date and refunds will not be offered. Then I sold the tickets to a friend and couldnt remove my listing in time before it sold on viagogo, you know, since they refused to refund me. All sales and bids are final. I bought tickets for Rammstein before the pandemic and they would not refund me. I am based in Indiana. Report Fraud Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). Originally 16 concerts were set to take place across the UK and Ireland in the winter of 2020 but the ongoing COVID-19 pandemic saw this leg of the tour postponed to 2021. 'We always advise customers to purchase tickets directly from us through TheOpen.com or from authorised providers which are listed on the website. We would like to show you a description here but the site won't allow us. . The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). If you fancy a viagogo event roulette then use this company. The money belongs with you. 2.4 Listing. Please add me to the list. . We take no responsibility for such issues. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. If you purchased from Viagogo or another secondary ticketing site, you may not be able to make such a claim. 2.17 Season Cards. How do I find tickets I've already downloaded? Furthermore, users of Viagogo in the United Kingdom have also reported similar issues in requesting refunds for tickets acquired through Viagogo following the cancellation of events due to the pandemic. You may not assign or transfer this Agreement, or any of its rights or obligations, without the prior written consent of viagogo, which We can refuse in our sole discretion. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. Please note, selling prices for tickets traded on viagogo may differ from their original face value (i.e. As well as was able to select what section I wanted to be in for the price I had selected. Add in you are not the original purchaser of the tickets. If this is also unsuccessful We will not offer a refund. The tickets were bought by me as a present for my mother and parents-in-law. About Us Plaintiff filed a motion last month seeking to broaden the scope of her class action lawsuit against Viagogo from just Florida residents to a nationwide class. Editor, Marcus Herbert. We often link to other websites, but we can't be responsible for their content. I have reached out to Viagogo many, many times over the week and keep getting the same answer that they do not have control over when the seller or venue releases the tickets. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. This will be posted quickly, exposing the company and letting others see what happened to you! Far too many 3rd parties in there. When We receive an offer by credit or debit card, We obtain an authorisation from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. 'We would welcome the opportunity to work directly with event organisers so that fans get maximum access to events, which we believe should be the ultimate goal of everyone in the industry.'. This tracks your activity using third party cookies. Tony Wood has been trying to secure a refund for his tickets to The Open Championship 2020, after receiving an email from Viagogo claiming the event had been postponed. If you bought your tickets from Viagogo or Stubhub, get in touch with them to let you know you'd like a refund. That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. Ticket-holders to postponed events will be able . You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. 3.2 Other Information. says firm changed policy to deny refunds if tickets can be used in 2021. Rufus Du Sol Tickets. https://topclassactions.com/wp-admin/admin-ajax.php, Viagogo Fights to Stop Refund Refusal Class Action Lawsuit Gaining Nationwide Status, Customer Files Viagogo COVID-19 Ticket Refund Class Action, Do You Qualify: Brain and Memory Supplements Class Action Lawsuit Investigation, COVID-19 Refund Policy Challenged In Class Action Lawsuit Against Premium Seats Ticket Broker, Do You Qualify: Bank NSF Fees Class Action Lawsuit Claim Review, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. I had put the required amount of 180.00 per a ticket. 2.13 Ticket Information. It might well be worth trying, particularly if your event organiser has confirmed the event as cancelled. FanFair Alliance - Ever get the feeling you've been cheated? I must have sent countless emails and phone calls. Knotfest Japan Tickets. 3.3 Laws and Regulations. By using this Site, You agree to accept such risks and agree that viagogo is not responsible for the acts or omissions of users on the Site. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. 'Such tickets will become void and the ticket holder refused entry to the theatre. Viagogo claims the event has been postponed rather than scrapped, but Gordon said the tickets were useless to him if the band are not on next years lineup. 7.1 Ownership of Intellectual Property. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. Dextromethorphan hydrobromide (HBR), for example, is known to cause drowsiness. 684 Posts. This charge is in addition to the amount originally paid for the tickets. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. status of any class action settlement claim. By clicking a link you are consenting to this. Also,directly on our website! CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. If the event . 2.7 Payment Authorisation. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. drug injury lawsuits and product liability lawsuits. viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Many event managers have already committed to providing refunds for cancelled events. Dial +1 (866) 788-2482. Shiflett claims she purchased two Tool concert tickets through viagogo.com, believing that the company would fulfill its Viagogo Guarantee and offer her a refund in the case of a cancellation. Mtley Cre Concert Tickets. "If it's been canceled, chances are you're . 6.9 Change or Suspension of Site. Justin Bieber has cancelled the remaining dates of his Justice World Tour. Over the past two months, live event promoters and music, theatre and sporting fans have had two 'wins': the Australian Government has issued a new r ole and price display information standard . The R&A also told us the seller was in breach of their terms and conditions for relisting the tickets on Viagogo, and that Tony's tickets could have been cancelled. You also grant Us a non-exclusive, transferable, worldwide, paid-up, royalty-free right and license to reproduce, modify, adapt, publish and display on the Site and on the sites of our marketing partners your descriptions of tickets listed for sale. Otherwise, avoid!!! You are responsible for maintaining the security of your username and password and You are responsible for any action taken under your username or password. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. Ticket listings are a representation of actual seat location. The company argues that the court would need to identify which Class members would prefer to take the voucher than a cash refund. Instead it is claiming the events have been postponed, even when the organisers confirm they have been cancelled. The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. Tickets for next year's festivals aren't yet for sale, but Viagogo was not on the list of authorised sellers for the 2020 events. 2.11 Ticket Fulfillment. got in touch with The R&A, the organisers of the event, who confirmed the event was cancelled. has found. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. They gave me complete nose bleed seats. 1. Generally; If an event is cancelled - you do not have to do anything. Events scheduled for 2020 have now been postponed into 2021; however, Viagogo's website explains that refunds are only available if an event has cancelled. We've also heard from a few Viagogo customers who have managed to get refunds by contacting their banks. If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. OAKLAND, Calif. (KGO) -- Hopes for a return to normalcy have been slowed by the COVID-19 Delta variant. A payment to viagogo will appear on the Buyers payment method statement as VIAGOGO EVENT TICKETS. Hombres G Tickets. You are not permitted to use this website other than for the following, private, non-commercial purposes: (i) viewing this website; (ii) buying and/or selling tickets on this website; (iii) viewing transaction details; and (iv) making use of other facilities that may be provided by this website. . the price it is sold for on the primary market). A Viagogo spokesperson said: 'This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being rescheduled or cancelled. Trying to call the customer service is ridiculous with 3 hour wait times. Suggested Article: Verizon Wireless SMS Refund Settlement Details. Victoria Palace Theatre told us: 'Our tickets state that they shall not be sold or transferred for commercial gain by anyone other than us or an agent authorised by us, including to or through secondary ticket agencies. VIAGOGO wanted confirmation of a cancelled concert in order to refund me. It has been alleged Read More, Have You Participated In The National Math and Science Initiatives Programs? Back in Tasmania after the cancelled concert in Perth, Shane and Jane Johnson applied to Viagogo for a refund. I had tried calling them and the day of the concert and no answer. Taylor Swift Tickets. This guarantee reportedly assures customers that should their event be canceled, they will receive a full refund for their purchased tickets. According to reports, this guarantee ensures that customers will receive a full refund for their purchased tickets if an event is canceled. The Viagogo ticket refund class action lawsuit was filed by Lauren Shiflett, who says she bought two Tool concert tickets through viagogo.com, under the belief that the company would honor its "Viagogo Guarantee" and give her a refund if the event was canceled. 1. We disagree with such restrictions and think they are not beneficial to fans. If You receive tickets from the Seller that are not the tickets you ordered, or, are tickets that are invalid and are not honoured at the venue, or, in the case where we did not tell you about a restriction on the ticket which could result in you being prevented from using the ticket, we strongly advise you to Contact Us to report the issue. Arctic Monkeys Concert Tickets. We cannot commit to next year, Taylor said. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. They did not send me my ticket information until the day before the concert. 6.1 No Warranty. What We Do. Viagogo's website states that customers are only entitled to refunds if an event has been cancelled, not if it's been postponed. Ive been told a refund is coming in 10 days 4 times now. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. This does not prevent us from varying these terms without reference to them. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. When listing seated tickets, all tickets in the same listing must be consecutive seats. Rufus Du Sol Tickets. Hundreds of summer events have fallen victim to the coronavirus outbreak, with organisers offering to give fans their money back if they do not want to, or cannot, transfer their tickets to 2021. Anti-ticket-touting campaigners the FanFair Alliance have published a guide for people seeking a refund from a secondary ticketing platform - and especially the once occasionally and now . How do I change the email address on my account? 4.Select the button beside the transaction you want to dispute, then click Continue. You should typically get a refund for the ticket and any fees or service charges within 30 days. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. 5.4 Making Adjustments. Received Refund in full for cancelled concert. Such notice shall be deemed given one business day after the email is sent. 'Viagogo told me that because I'd agreed to their terms and conditions, I wasn't eligible for a refund and would have to relist them on their website if I wanted any money back.'. National Math and Science Initiative (NMSI) recently announced that personally identifiable information of more than 191,000 individuals was exposed in a data breach. Required fields are marked *. If tickets are not consecutive, then the Seller must create a separate listing. 4. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. viagogo is an online ticket exchange that allows people to buy and sell live event tickets in a safe and guaranteed way. Your email address will not be published. Taiwan's National Symphony Orchestra canceled a March 5 concert scheduled to feature soprano Anna Netrebko in a decision the orchestra said it made "due to public concerns." Netrebko had been scheduled to perform with her husband, tenor Yusif Eyvazov, and mezzo-soprano I-Chiao Shih. Stray Kids Tour 2023. 4. Having arranged childcare, hotels & booked a nice pre-match restaurant, this was a devasting blow. This is the easiest way to get your money back. Based on the attached photo, you can see there's bundle of rubbish replying you with scripts. 2. 2.15 viagogo Guarantee. Yes, add me. expected to be mailed out. viagogo AG is registered in Switzerland, Company No. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? They were instructed to mail the tickets to Ireland by five days time, a deadline . You may find other users information to be offensive, harmful, inaccurate, or deceptive. Why can't I see my order or sale in my account? Except as noted in Section 2.9 a), the Seller must confirm the order within forty eight (48) hours of the sale of the tickets. viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. Shows from the North American leg were also postponed until 2022 for the same reason. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. They keep finding excuses as to why it has not been processed. A member who wants to buy a ticket first scans the Site database for tickets listed by Sellers that match the Buyer's desired tickets. Note that Your payment may be withheld if you violate this clause. We endeavour to rearrange delivery with the customer or arrange a collection point. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . The revised version of this Agreement is automatically effective after it is initially posted on the Site. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. Which? The 1975 Tour 2023. By using our Site, You agree to accept this Agreement. Additional information can be found in our FAQs and on the ticket details pages. No refunds, cancellations or exchanges will be issued for date or time changes, partial performances, or lost tickets. 'They're refusing a refund on the basis that the tickets can be carried over to next year's festival,' she told us. Viagogo will never pay you after you sold your tickets and you can never get back your money. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. Are you still awaiting a refund for a ticket to an event that was canceled due to the pandemic? A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. You can add me too. In the case of refunds, we appreciate our customers' patience while we process their request.'. No refund, no answered or returned email for days. 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. Should you experience problems with your tickets on the day of the event you must contact viagogo within 5 working days of the incident to report the issue. CH-270.3.014.628-0 with the registered address: viagogo AG, Rue du Commerce 4, 1204, Genve, Switzerland, 7.5 Miscellaneous. The organiser will tell you how to get a refund. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . The refund will be received from the Event Organizer within 30 days. Tony's bank has now returned the money to his account, but Viagogo could yet dispute the refund. You will need a username and password to access the Site and use the Services. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. May 3, 2021 / 1:22 PM / AP. Certain cold-product lines labeled as Read More, Have you experienced engine oil contamination within your model year 2019-2021 Honda CR-V or 2018-2021 Honda Accord vehicle in California? All Rights Reserved. Generally; My event is cancelled or postponed - What do I do? I will join any class actionthis judge from Florida is corrupt and must be disbarred for not allowing this though. Top Class Viagogo, a ticket marketplace platform, is battling to avoid nationwide certification of a class action lawsuit alleging it failed to provide refunds for events scheduled during the pandemic. 'But Wireless's official announcement was that it's cancelled and carrying tickets over to next year is just one option.'. You also agree not to separately contact the Buyer at any time for any reason. Copyright viagogo Entertainment Inc 2023, I understand the answer but I dont like it. Dave Chappelle Tickets. Even if you are, it's likely to be a more complicated process. Sent info several times and they made every excuse under the sun. Take a look at our advice on writing a letter before you make your claim. Carnaval Barranquilla Tickets. I contact Ticket Master and they stated the ticket delay is probably due to the fact they need to confirm that everyone adheres to the ticket policy and didnt order more than their fair share. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). The Seller will be paid 5-8 working days after the event if delivery of the tickets was successful to the buyer. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. Viagogo's cancellation policy states that customers with tickets to cancelled events are entitled to refunds, while tickets for postponed events are usually valid for the new date. 2.16 Claims under the viagogo Guarantee. 4.1 Double Posting and Removal of Tickets. We have the right to withhold payment or collect repayment if the event was re-scheduled or cancelled or if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. The difference between 'cancelled' and 'postponed' events is . Go on and tell us about your poor consumer experience. You and viagogo are independent contractors, and no agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Agreement. the concert had been announced cancelled for the last 5 weeks and everyone who purchased their tickets via . 1.2 Ticketing Exchange. Can I pick up my tickets instead of having them shipped? This article is published to give you an update regarding the class action filed against Viagogo. That will be credited to the original source of payment used at the time of buying the ticket, according to Live Nation. To sell tickets, a Seller lists the tickets in the Site database. I would love to join this lawsuit as I am in the same boat! Viagogo had a selection of how much did you want to spend for a ticket. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. will, in its discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. (you can see two date on their site) The Eagles are playing that night at the American Airline Center. Take a photo of a faulty item and add a brief description. 5.3 Disclosure of Information. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. 2.5 Tax on Seller Proceeds.
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