Its easy to forget if you only use the crossing once in a while and it is very unfair to refuse to take payment before the fine has been issued. This was the first time I have used the bridge with the new payment system. The system seems to be extremely clogged. hi! There are other reasons why you could appeal the Dart charge. Do you need more time to complete what you were doing? Not only did I save 50 on solicitor fees, I also won my case and didnt have to pay my 271 fine. This system is only OK if a reminder letter is sent out to non-payers before imposing fines (which would be too expensive of course, so it will never happen). Careful about disabled use. Complete the document Answer a few questions and your document is created automatically. Although it says I can pay the following day until 12am. I made a crossing 2 days ago and only paid for one as when I called the automated answer lady said I only has one outstanding payment (silly me). I went onto the DOT website and I see that you now have to pay 2.50 for each crossing in advance, or within 24 hours of crossing, by phone or using their website. This can be found on the first page of the penalty charge notice you received in the post, it starts with the letters 'IA', 'IB' or 'IK'. If I am on holidays in the UK I have no tablet, notebook or computer with me only an old mobile. Maybe we in the north of England are destined to find out the hard way that this charge exists. The purpose of the penalty scheme is to encourage compliance with the payment system. Reading these comments I am now worried I will receive a load of penalty notices in five months time demanding vast sums of money. I rang to pay first the first thing the following morning but they refused to apply the payment against those crossings and said we would receive a fine. Contravention date 21/02/2015 and I make a payment on 23/02/2015. MoneyNerd Limited is an Introducer Appointed Representative of Key Retirement Solutions Limited who is authorised and regulated by the Financial Conduct Authority (Firm Reference Number 224987) and is classed as a mortgage and home finance adviser. Just fix the bug in your application to update and use the new creditcard data during the manual top-off payment alright! No doubt I will miss a few and then get stung with PCNs! Just to check, the DVLA gives the details of my address for the PCN letter? , and email your request to info@highwaysengland.co.uk. How much joy do you think I got from the call centre? Im not (its my wifes) so could not agree. Hi Peter, This will depend on your circumstances and will be discussed at the earliest opportunity by the financial product provider. this is my first time to pay dart charge and I did not know have to pay both way and I did pay only one way not pay on return. What do I do if the car is a mobility car for disabled as we never payed toll before . Let me know if you have any problems. I crossed a few weeks backI havent had any penalty notice, can i try and find out if its been lost in the post or ?? Otherwise, you dont have any proof of payment if things go wrong and you get a Dart Charge penalty charge notice. Remember to set it when you book your parking with APH.com, 1. Council parking tickets are called Penalty Charge Notices. If the Dart Charge Penalty Charge Notice isn't paid within 28 days of the offence, then a Charge Certificate is sent and the fine will . I paid online in advance of a return crossing (2 journeys) cost 5 via the gov website. The first time I did have access to WiFi was after the payment deadline. MoneyNerd Limiteds FCA Firm Reference Number is: 978681, You can check these details onhttps://register.fca.org.uk/s/. I live in Ireland and hired a car from airport to travel to Kent. Dont expect to get away with fines because the car is registered abroad, either, pan-European collection agents will chase you. Sorry you fell victim to this charge. First time ive ever been down that neck of the woods. In many circumstances, parking tickets are not enforceable. Because Im an honest person, I preferred to pay with that money I would willingly climbed on the London Eye with the whole family and my daughter and I gave up because London is expensive for an Italian, it annoys me very much have you got that money for a tunnel, I know that now is the next time rather than go through the tunnel spend twice as fuel. The AA has reported that tolls took duplicate payments all too often. Im about to do mine. can any one help me how to wave this charges. However I used the toll a few days ago on a return journey and yet again, same scenario, kids, stress, traffic and I completely forgot. When in France I had no internet access, no way to pay for the outward crossing. Hi Sanef who operate the system should cancel these fines, but if not, the adjudicator should do so. Please contact the DVLA to confirm if your vehicle is exempt. Just googled to find this and the new pay system.
Hi Pete, In order to appeal to the independent adjudicator, firstly you have to write a letter to Dart Charge in Leeds, using the postal system (in this day and age!) Its also clear the site is targeting millions of foreign drivers who use the crossing each year, with the website offering versions of the payment system in 18 languages.How to pay the official site: If paying online, make sure you save cash and get an official receipt by heading here otherwise you could be left with no proof of payment or means of appeal if something goes wrong.www.gov.uk/pay-dartford-crossing-charge. which they cant use against the payment owed? This will be a local council PCN, which is received on the spot. And now they want a further 200 more, I had two big guys turn up at my door at 6am wanting to remove goods. This is a complete con and I wont be paying a penny.What a stupid way to collect a toll and waste of time. If you lose your PCN, you can contact the Dart Charge customer service team for assistance. Not only are there no charges displayed, but also no mention of the word Toll, just some random signs with a red circle and the letter C followed by Dart charge but nothing to say what this is, or what the mysterious Dart charge applies to not even a website! Warning: Your session is about to expire due to inactivity. Its not a big problem but nobody knows how to solve itbrilliantI want to pay the fine but when I dont receive my PCN, how could I? i.e Vehicle HAS to be a Tax exempt true adapted car for disabled use. Hi, Relieved to read your message! Dont use any unofficial websites when making a Dartford crossing payment. I haven received my PCN yet and i just went on-line and paid 5 as it was a return journey. Someone is laughing. Now being told that the 2.50 is being held as a credit. If you pay for your Dartford Crossing online, you should check your bank account to ensure you werent charged twice. I only knew about the payment of the crossing on the way back when I realised there were no toll booths and their were signs explaining I had to pay online before midnight. Choose when I arrive5. The Highways Agency has changed the way drivers pay to use the Dartford Crossing (Dart Charge) and drivers no longer pay at the barriers, instead they pay in advance or by midnight the day after the crossing. On 4th July 2015, because my failed arrangements to take me to Standstead Airport I drove my car (approx 2-30pm) I am still on holiday in Spain, I travel back late on Saturday 18th 2015 July. Simply book your parking with APH, then book your crossings at the same time (dont forget to book pay for your return trip, too). This would be the worst way to earn money. rather than fined. Glad I stumbled across this, I was very confused with the set up, and thought the sign was to do with congestion charges. This system has to be one of the worst conceived forms of moronism in whole government. Re: Dart Charge - Penalty Charge Notice Numbers IA1xxxxxx, IA1xxxxxxx, IA2xxxxx and IA2xxxxxx Following receipt of the above Penalty Charge Notices (herein referred to as PCNs) for two contraventions dated 31st of July and the 7th of August, likewise for the contraventions dated the 6th of novermber and 9th of november. 4. LS1 9QF. I big bold letters the covering letter stated that as a first timer the penalty and all other penalty issued within the last 28 days would be cancelled if we paid for all crossings within the next couple of weeks (a specific date was given). this is so bad as no time is given whatsoever, now I will have to pay for the penalty despite already spending 5. Paid on my return (Monday), The payment was accepted by Dart Charge. Unfortunately, the transplant wasnt to be, and I came back really tired with my head in a very strange place. MoneyNerd a trading name of MoneyNerd Limited, registered in England (12915403). The thing that annoys me is that we did set up a Dart Charge account online and one that would top up automatically when it got below 10. Please let us know. please advice. The email then disappeared from my inbox! I was on a family holiday and we had not realised about the new system. Will they nail us for failing again to pay within 24 hours? In this situation, you'll need to contact your PCN issuer and ask if they can tell you your PCN number. Received a letter today(27 Nov 2015)but have proof of payment from Feb 2015. Forgot to pay by midnight the following day (we were staying with friends), Paid on Monday. She paid the 5 charge today but hopes we dont get a penalty charge as she never intended to do anything other than pay, however, as she said, its something that goes out of your mind hours after you have used the tunnel. The message tells me access via the website. She did not understand the toll charge system. I wrongly assumed, because I saw no signs, that because of delays and works, that people were just being let through. Yes. when I passed there, coming from the North, I remember we found the tollbooths open, Why would the do that?!?! In my case, my first stop after Dartford was at the Port of Dover, where I had no phone signal (on the Three Mobile network). I dont hate much in life, but the Dartford toll system is something I really hate. Is this some kind of crazy joke? Im doing the representations x10 . For example, motorists were fined because the Automatic Number Plate Recognition (ANPR) system failed to work. I used the Dartford tolls on Saturday, however when I went online to pay the website wasnt working or wouldnt accept my card (I tried 3 different cards). I think I have been reasonable but at 2-3 per phone call the costs to me continue to build up, not to mention the distress I feel each time a new PCN arrives through my letter box. as sorry, Im not in condition to write well in English myself. The whole world out scam each other and the UK Government back it. I have never been over the crossing before and until it was mentioned yesterday regarding the fee to cross I was completely unaware. He just said you have not paid so you will be fined. Welcome to England !! I then was given a courtesy car. I pointed out that there is no request for even the date of the crossing to be included when you pay and therefore it is possible to pay. I forgot to pay by midnight on 6th, but I remembered and paid up on 7th Oct at 7pm. So, if youre booking a holiday and will need to use the Dartford Crossing as you head to our Gatwick park and ride car park, for example, set the reminder to go off as you arrive at our facility. 105 to go through the Dartford tunnel!!! If it's your first time then appeal and they will probably let you off the fines. Appeal and you will probably just have to pay the original fee. Reduced to 35.00 if paid in 14 days. feedback
I see the 2.50 still sat in the account after checking when I got another letter today demanding 105 + another 2.50.. WHY I ask. Hope this helps. Outright thievery! ), so its important that you read the terms of any products that youre considering before you apply. 2023 Guide, Statute-Barred Debt Time Limits, Your Rights & 2023 Laws, Debt Relief Orders Explained and 2023 Criteria. I phoned Dart Charge and was told that actually there was a third penalty to be issued for another day. Anybody know where is the logic in sending paper saying about possibility of avoiding paying pcn if you will pay within 14 days if you received letter already after 14 days you should pay road users charges ? I have no issue in paying the normal crossing fee. This system stinks of corruption and tricks to get your money. Well why cant we have 14days to pay . Job done Dartford will then send me PCN. I have used the crossing several times and remembered to pay later that day but forgot one time and remembered 3 days later. Its the best option in your situation. Barring in mind I had the money ready to pay on the day of the journey . I was told by DC a hire company should do the change and I was also told by hire company that DC should do so. This is then used to pay for crossings, but occasional users will have dead money left in the account. Hi, please can you tell me where the signs were located in July of last year? Drawing upon the collective expertise of our team, we possess an in-depth understanding of the financial industry and are dedicated to delivering accessible and practical information to those who need it the most. Used the Dartford Tunnel Sunday 24.08.15 I have three factual comments. Ken. When I crossed the bridge there was a lot of cars around me and I was completely focused on finding the good way reading all the signs. This shows there is something fishy going on inside the department or the management of Dartford crossing charge. I also received their email payment confirm receipt for the Eur 3.61. With cars behind me I had no choice but to carry on driving and miss my turning. Highways Agency statistics show reveal average journey times between 7am and 7pm have been cut by more than 9 minutes southbound, and more than 4 minutes northbound when comparing the first two weeks of December and the end of November. Another dart at dart games to challenge dart charge penalty notice. Make it easy for people please. You should be given a 14-day reprieve on the first crossing at least. Have you seen the section on this article covering a firm called Dartsave? APH Community > Beat late payment of the Dartford Crossing charge. Can you please advise on what I should do? On-the-spot payments have been abolished and replaced by a new scheme called Dart Charge. If this is not done, the firm will send another email with a 5.00 admin charge attached still much lower than the 70 fine the Government would levy after just one day even if you dont get the email until you get back from your holiday. I didnt even know about those charges as it was my first trip around London. we can found a tollbooth open, with no barriers and no charge, only in case of some strike or dismission, However, having completed the whole of the online form, the process suddenly ended just as before, as I tried to pay the 10 advance payment. We either forget to pay and they do not send a reminder, or we pay only to find that we should have paid twice, once for one way and once for the other. Even the call handlers must have dealt with very angry people that they too have lost their ability to be nice on the phone. I would like to be able to put my registration in, and confirm that there are no outstanding payments or fines. Also, check the terms and conditions from the van hire company, the 30 charge seems excessive. You can also make a representation by post by filling in the form on the penalty charge notice and posting it to: Dart Charge Enforcement
I do not feel that this is made clear enough at either side of the crossing and hope that Dartford will just charge me the crossing fees. Decision: Please wait for your receipt number to ensure your payment has been processed successfully. Being completely unaware of any of the previous tolls or the current tolls am I stuck with a PCN for the full amount, I feel this is worth an appeal, what do you think? Register for free and Dartsave will pay the toll for you, then send an email reminding you to reimburse them within seven days. I have therefore been unable to use the website to (a) confirm whether I have received a PCN (b) make any payment in connection with it. Hi Jo According to the rules, you should be fine as the 14-day grace period should cover you providing it was in your own car as hire cars seem to be throwing up a few issues witht the 14-day rule. To show how easy this is, a fake site has already been built by digital marketing expert Richard Summers. How to pay penalty without any letter to do? Yet another part of UK democracy where they will take your money as quickly as they can and with penalty clauses but, give it back? I agree Dave, I live in Switzerland and was caught out like yourself and I am currently finding out how and if, I can appeal. Its my responsibility. Its a bit sneaky, but last time I had a parking fine, I paid 5 for a trial to chat with an online solicitor called JustAnswer. Hi you should get a notice giving you 14 days to pay at the standard tariff for your first offence but if you returned without paying you could get the larger fine. I will contact those responsible and clarify this one. I believe this dartford toll system is just a huge government sanctioned extortion scam. On the day in question I was at work and my car was in my work car park in Franborough, Hampshire all day! Has anyone actually gone to court with this? I was thus unable to log in and determine whether you had taken payment for the crossing on 28 July. Instead they have 10 of my money ( I paid for 4 trips in error!) In short, I would relax and enjoy the fruits of your shopping trip. There is some kind of fraud going on this Dartford crossing. this is very first time please help me thanks. Copyright © 2023 Airport Parking & Hotels. Must be easier and more cost efficient to erect some clear signs than send out payment demands! Yes the chances are you will be as long as it was the first time youve forgotten to pay while driving that particular vehicle. To elaborate: just before Christmas I received a PCN for an alleged crossing made around 4pm on 8th December - for a vehicle I'd bought just 5 days earler on 3rd December. Would you be willing to share more details about it? If you're complaining by post: Customer Services Manager, Dart Charge Customer Services, PO Box 842, Leeds, LS1 9QF Saluti, I live in Scotland and was unaware of any toll crossing charge at Dartford. They must be making a lot of cash from the new booth-free toll system. Amazingly this certificate related to a contravention on the 3/06/15, had detailed the fact that I hadnt responded to previous letters etc. As this is my first offence I think I am fine and wont get a PCN (as I did pay within the 14 days grace period.) If you have never used the Dartford Crossing before, you should receive a Dart Charge Warning Letter. Details of the success of any such actions would be interesting to know. If they reject your protest then you can use the adjudicator, but not before going through this antiquated process. Three points: There is no way to alter the amount so if it asked for 3 I could not have just paid 2.50. I used the Dartford tunnel on 14 October and have just realised I didnt pay! You'll also have to pay the original fee. I am just within the 14 days and this is the first time I have used the tunnel. My son used the Dartford Tunnel a few weeks ago. i think its not fair for something we have already paid for . Just watch out as many people have found the system cant match payments to cars. Now I shall enjoy wasting my night trying to contact an invisible parasite who was so much easier and slave friendly to locate when paying the charge. The web page did not mention any outstanding crossings, so I took this as my payment was complete. not just a letter C above the tunnel/bridge. On receipt of the PCN now requesting me pay 105 PLUS 2.50 for the Toll, If I pay this IT WILL BE THE THIRD TIME I HAVE PAID. The 14-day grace period is also referenced on the Gov.uk website, so can certainly be taken as official see quote taken from page below. A spokesman said: The first penalty charge notice issued for any vehicle for non-payment of the charge will offer the driver an extra 14 days to pay and pay for any crossings they have made since. Hi Follow this link for information and a direct link to an official page where you can start the appeal process. You can choose to pay the fee in advance before crossing so that the system detects your payment and doesn't take further action or pay after crossing. My son phoned after he got a letter after using the crossing in March only got the PCN 3 weeks ago so he phoned and paid he now has a letter demanding 105 for non-payment, he phoned again and was told they can do nothing about it and he will have to appeal. Are you wondering whether to pay it or dispute the fine? British citizens are shocked, the foreigners visiting are dismayed by our practice. On 9 Jan 2016 I received by mail a notification from EPCPLC, dated 19 Dec 2015 You could be charged up to 60% more than you should. Yes and please be aware that the phone lines will be open for shorter hours over the Christmas period, so you could ring up to find them closed and get a fine. Hi you should be ok on at least one crossing (under the first offence ruling), but you may get a fine for the return. 8. Along with many others I was caught by surprise when I headed over the QE bridge on the way to Dover. I wonder how foreign non-english reading drivers cope? Thanks. I would also like a refund of the toll which I had to pay again when you contacted me on the 20/05/2015, which may I also add is a lot longer than the 14 days grace you are supposed to offer but in fact it is 75 days after I crossed and PAID. I think this is an absolute disgrace! We used the tunnel for the first time since the new system came in. Like many here I havent used the Dartford crossing for some time, so when I used it a week last Sunday we had change ready and were constantly looking for signs displaying the various charges, but didnt see any. That said, dont ignore it because you could end up before a magistrate. Its never fun when you get any penalty charge, but knowing what to do could save you a ton of money. However, the website is not clear if it has taken payment with relation to last nights crossing. My wife made a return trip with our boys 8 days ago and when I asked her if she had subsequently paid she said Oh ****, no, I forgot! However I used the crossing on 11 July, paid on 14 July (the first 2 times I tried to pay, the website didnt want to accept my number plate). We went through the crossing on holiday last week. However, its not just the misreading of number plates that causes the problem. At no time has the fact that you can no longer pay the toll at the bridge ever been advertised in the North of England, being a Southerner that now lives in tat North its just another example of the southern isolationist attitude of institutions, I just want to cross the bridge not give my live story to some busy body, I dont use cards on line and you try to find a pay point that can complete the transaction, you could just have a text premium number that you could text your registration to, how about that! This is really unfair. The power to issue a penalty charge notice is a discretionary one the regulations state that the authority may issue a penalty charge notice (my emphasis). This is the first and only time the vehicle has crossed. Dont trust HMG Agencies? There is very little information around the toll area itself and by putting the onus on the road user to pay, rather than them to collect, they ensure that many people will innocently forget to pay the toll or simply not know. If it was two crossings, its likely youll receive a fine for the second. I just got a letter this morning for my journey dated 05/09/2015, but only for one way. (!?) Very dodgy the way this business is run, pure money making outfit trying to scam honest people. I was aware of London congestion zone but not Dartford crossing. I have just realised today that I forgot to pay for the crossing of 5 yesterday. The Notice says, you have to pay a penalty of 70 Pounds, but if you pay within 14 days, you only have to pay a reduced penalty of 35 Pounds. though they asked for this payment within 7th January (14 days from the notice), so I was only 2 days in late, Hi Chloe Now I see how they make easy profit. After numerous attempts to input my details and pay the toll on your abysmal website on 29 June, I gave up and called it in by phone. a) There has to be a problem somewhere with a system that is issuing Charge certificates/invoices) whatever you like to call them) when payment has been made. If the penalty was your first offence you should still be offered the opportunity to pay the original 2.50 (if in a car) charge. Add a copy of your payment (email if online or scan it/take phone piccie and save first) in the next box and write a quick blurb to say it was paid. Plus, it provides information on the time and date of the crossing. Apparently it is, but you need to wait for the charge notice to be sent. Could someone please have a look to see if there are any "holes" in it. I am happy to admit I forgot to pay (its a first offence) but by the time I got a PCN the fine had risen to 107.50 each way :(. Did you get anywhere with this as i am in the exact same situation. The same happened to me. We often link to other websites, but we can't be responsible for their content. 
Theocracy Advantages And Disadvantages Quizlet,
Home Remedy For Rabbit Fungus,
Rain Bird Flow Sensor Troubleshooting,
The Voice Portugal Judges Names,
Articles D