Lothian NHS Board Waverley Gate 2-4 Waterloo Place Edinburgh EH1 3EG Home, Royal Edinburgh Hospital Mental Welfare Commission for ScotlandReport on announced visit to: CraiglockhartWard, Royal EdinburghHospital, Morningside Place, Edinburgh, EH10 5HF Date of visit: 29 October 2018 Where we visited During your time at university you will be paid up to 21,409 each year. Mental Health Royal Perth Hospital (RPH) provides a wide range of specialist mental health inpatient and outpatient services to our consumers living in the inner city and eastern suburbs. %PDF-1.5 % We also offer a range of services including physiotherapy, musculoskeletal services, private GP services and ear wax removal. We use cookies to collect anonymous data to help us improve your site browsing British Journal of Psychiatry 150:782-786 . 0000046909 00000 n That's what I'd been living with for years in my house, totally isolated! Y4LtX ADYS78kN!tBG`vZLS;l3=(pE3NQ+1H fY7F;K10%`2[06ND%6A9N1 A. p -TQ s 0000003842 00000 n Royal Edinburgh Hospital Morningside Terrace, Edinburgh, Scotland, EH10 5HF 16 reviews Average ratings Recommend Dignity/Respect Involvement Information Cleanliness Staff Filter reviewer type: Written by a NHS patient 13th September 2021 Recommend Dignity/Respect Involvement Information Cleanliness Staff Safe Written by a carer 9th September 2020 0000002998 00000 n If you do not have a GP, or your GP is not available, you should contact the Mental Health Assessment Service on their 24 hour phone line. nurses and other clinical staff create person-centred care plans for people with mental ill health, dementia or learning disability, and can be found at: . Registered in England and Wales No. If you or someone you know is at risk of harm, you shouldcontact Social Care Directfor advice. If they have already taken action and are injured, you should also ask for an ambulance. He proceeded to ask me why I had come for assessment and he did this in a busy corridor where there were people walking past! The patient was being treated for a mental disorder at the capitals Royal Edinburgh Hospital in 2019. A joint recovery and wellness plan based on the needs and preferences of . 48 million hospital redevelopment complete. It made my mood even lower and if I hadnt had my friend with me that night I probably wouldnt be here today. READ MORE: Covid Scotland: Edinburgh's worst infection hotspots as cases remain high. hRk0W}+%4fnki%j"k;9maqw*X`7hYZ%tO>T1tFY)X6CQ7D*61X0|XV/]T9!ah;a,Bdp]5vC7}8eawiiMq2ao/az|wF"~/T98Oy&LSfFq\h^ GS} d2 They are useless, Mhas assessment team are a utter disgrace they dont help patients I was told I was low suicidal risk and low anxiety an utter disgrace considering I tried to set myself on fire that morning they do not care if I killed myself I would blame royal Edinburgh mhas team for lack of empathy and care. I'm more lost and suicidal now I've left. I didn't need that then in a place where I was supposed to get help to recover. 0000025279 00000 n The information entered on the assessment form should be detailed and expansive. The research was carried out at the Royal Edinburgh Hospital, a psychiatric teaching hospital in central Edinburgh serving a population of around 450,000. When I did come back I needed first aid but I collapsed in a chair and everyone ignored the fact my feet were bleeding. 0131 537 6000. Meal times . This redevelopment has replaced inpatient facilities with modern, fit-for-purpose buildings that will ensure patients at the Royal Edinburgh Hospital benefit from healthcare services that are safe, effective and put the patient first.. From learning new skills, making new friends, to giving back to our community - there's lots of reasons to . Edinburgh Integrated Joint Board(EIJB) 17 August 2021. An Edinburgh hospital patient who told of the 'crushing distress and flashbacks' she has experienced after a nurse was found guilty of engaging in sexual activity with her. First episode psychosis. For each question, select the statement that's closest to how you've felt in the past seven days. Our Adult Acute Inpatient Units provide mental health assessment, treatment and care during an acute phase of mental illness. 0000008983 00000 n Whilst working for the Department of Psychiatry at The Royal Edinburgh Hospital, Tiffany completed a part . First Minister Nicola Sturgeon today officially opened the Royal Edinburgh Building the first phase of the 48 million Royal Edinburgh Hospital redevelopment. We provide inpatient assessment and treatment for young people. If you are seriously worried that they are in immediate danger of harming themselves or others, get in touch with the emergency mental health assessment service at the Royal Edinburgh Hospital on 0131 537 6000, or call the police on 999. 0000014628 00000 n Barrie McKay says pressure always on at Hearts as he calls for 'real performance' vs St Johnstone. Where is the respect and the dignity? The first phase of the programme created 15,000 sqm of inpatient facilities, including the adult acute mental health inpatient service, a psychiatric intensive care unit, older people's . Advisor, Mental Health - Scottish Health . Urgent mental health assessment. Or by navigating to the user icon in the top right. The incident took place at the Royal Edinburgh Hospital. f " 11248P]s{t>``"`hy'kHx214i nS REH is part of Royal Edinburgh Associated Services (REAS) . 362 0 obj <>/Filter/FlateDecode/ID[<546E2CC1C307504CA11634F06A2440C3><0A349E5895C84346983A395340CB51F1>]/Index[344 37]/Info 343 0 R/Length 94/Prev 168883/Root 345 0 R/Size 381/Type/XRef/W[1 3 1]>>stream Tracey McKigen, Services Director for the Royal Edinburgh and Associated Services at NHS Lothian, also said: We extend our full sympathies to the victim in this distressing case. Centre open today: 8:30am to 5:00pm 0345 600 3458 ^ The staff nurse from Bathgate has now been sacked and the survivor has opened up about the experience of reporting the incident and reliving it as a case was built for court. This is an emergency assessment service based at The Royal Edinburgh Hospital and The Royal Infirmary . I attended for assessment as I was feeling suicidal. Scottish National Blood Transfusion Service. what help and support there is if you are pregnant and have a mental health problem. "There were many red flags. A careful clinical assessment should be carried out to confirm the . Our Community Teams work in collaboration with the person, their GP, private psychiatrist, family, carers, supporters and other supports as appropriate. 0000002123 00000 n Scottish detective who snared World's End serial killer demands justice for other victims. 2008-2023 iWGC Ltd. {{category}} working at Royal Edinburgh Hospital ({{entities.length}}), {{getReviewCountLabel(entity.review_count)}}. 1. . were receiving care on the dementia assessment wards due to pressure on beds in other Meadows Ward, Royal Edinburgh Hospital, Morningside Place, Edinburgh EH10 5HF . [2] A Royal charter was granted by King George III in 1807 and the facility was then established as a public body. Click 'Accept all cookies' to agree to all cookies that collect anonymous data. Awful treatment, awful setup. You will assess and observe individuals who have a range of conditions such as physical, mental health, cognitive and sensory impairments. Like ptsd I'll never recover from that experience. endstream endobj 86 0 obj <>stream 631336. Bipolar disorder. We use cookies on this site to analyse traffic and optimise the user experience. 0131 334 0363. Health assessments Be.Motivated Be.Ahead Be.Me app Be.Reassured %%EOF His wife Charlene is now seeking answers from the hospital after no signs of cancer were detected during previous appointments, East Lothian police swoop on train station after reports of 'man acting suspiciously', Officers attended the Salters Road area of Wallyford on Saturday afternoon following concerns about a man acting suspiciously. Try the crisis centre on Leith Walk instead, you'll be treated with respect. Even if you get admitted, they seem to just want you to be in and out as quickly as possible, so the admission is pointless as there is not really any time to get better. A safe place to talk and non-judgemental listening Help in times of crisis Links with specialist sources of help The Listening Service offers appointments 9-5pm on weekdays, please email listening.service@ed.ac.uk to arrange an appointment, or drop by the Chaplaincy Centre at 1 Bristo Square. The place operates more as a prison than a hospital I was held there and received very low quality care. The Royal Edinburgh hospital is an excellent hospital with lots of staff both doctors and nurses who care. It is situated in the Morningside area of the city and has 29 wards and a total of 570 beds. Common diagnoses treated by our services include: Schizophrenia. endstream endobj 261 0 obj <. Mum hits back at restaurant after staff 'laugh in her face' over birthday dinner mishap. 93 0 obj <>/Filter/FlateDecode/ID[<5CE75C54FC0F7C46B4C3BEC66CEDB319><87E9230B17CF5A41A43211EC0493FE2B>]/Index[82 19]/Info 81 0 R/Length 76/Prev 393766/Root 83 0 R/Size 101/Type/XRef/W[1 3 1]>>stream The Inpatient Unit is one of only three adolescent inpatient services in Scotland. Around 3,000 colleagues across NHS Lothian have developed Our Values, a set of common values and ways of working The Acute and Unscheduled Care Service consists of the Mental Health Assessment Service (MHAS), the Intensive Home Treatment Team (IHTT), and Acute In-patient unit, currently the Andrew Duncan Clinic of the Royal Edinburgh Hospital. We may be able to help if you need support as a result of mental health problems, and are already receiving support from the NHS as an in-patient at the Royal Edinburgh Hospital or from a Community Mental Health team or Intensive Home Treatment team. If you are in a mental health crisis and need immediate support, you can call your GP or, if they are closed, call NHS 24 on 111. There are reportedly no suspicious circumstances around his death and a report will be submitted to the Procurator Fiscal. The redevelopment of the Royal Edinburgh campus is planned to be undertaken in phased stages, with phase two of three planned to begin in 2018. The Inpatient Unit provides 24 hour care, 7 days a week, 365 days a year. Total waste of time at MHAS. If you are looking for face to face support, but don't want an immediate assessment, Edinburgh Crisis Centre may be able to help. None of the nurses knew what else I had up with me never mind my mental health. Police have urged locals to check dash-cam footage, We visited Edinburgh's new street food market ate so much we had to 'give up'. The patients were the ones who helped me to even get into the bath that was only assigned to those who couldn't shower. Each time was the same. If you do not have a GP, or your GP is not available, you should contact the Mental Health Assessment Service on their 24 hour phone line. Severe depression or anxiety disorder. We pride ourselves on providing a supportive, nurturing environment where volunteers not only help us support those we work with, but can also grow and realise their own potential. STUDENT MENTAL HEALTH NURSE: Earn 14,931 during initial training. Went in for a mental health assessment, was left waiting alone in a room for what felt like an hour. I found the only patients that were taken seriously were those who were aggressive and loud. However services in the community could do a lot better in respect of patient care and experience. One doctor in particular was very dishonest in covering up his incompetence and behaved very aggressively towards to me to try to intimidate me into silence. Severe personality disorder. x} |9[f2|aHX ;aa0L&d$ l]*U\%nZ[Uk{g=YsNNgeCV%LY c.Qh6v-b?U6c^ WSF,-+tLiG3-NE_mY )+caE5zMV{ >xkj'_adgWZ C{Vy][WB/?+Q>7A M9[tV1cy"| X(nl W]X[s'B]r9wig?cjkK[P'5jpYLAsL bts,Dz/{_9^d-LaP2ucH+vs[Aa.VB^v5}RaaB )AQNdJM26BU`FWVz!ES'kL~,L$S2%S2%S2%S2%S2%S2%S2%S2%S2%S2%S2I@"q-g. Child and Adolescent Mental Health Services (CAMHS) Inpatient Unit leaflet. Craig Stenhouse - Physical observations to be completed to 100% within the rehabilitation service at REH by December '17. In its first two years, 65 per cent of referrals were prevented from admission to hospital and 232 early discharges were facilitated. Bupa Health Clinic at Spire Hartswood Hospital will close on 31 March 2023. How is that helped me. Midlothian Mental Health and Resilience Service (MHARS), Child and Adolescent Mental Health Services. experience. hb```,G@( Mickey Ellis, 47, is ready to launch the first store for his fashion brand Hit & Run - a store designed to be the total antithesis of fast fashion, according to the Leith based designer. The side effects of drugs including very dangerous ones were ignored by doctors and nurses. As always you can unsubscribe at any time. This review is in respect of one incident with Dr Nadia Forbes via phone Phase one of the redevelopment includes new accommodation for the adult acute mental health inpatient service, older peoples mental health assessment, intensive psychiatric care service and the new Robert Fergusson national brain injury unit. 2 . Call Triage on 1300 874 243 to discuss a new referral.. Royal Infirmary of Edinburgh May . The mental health nurse was spared a jail sentence after being found guilty of engaging in sexual activity with the survivor while he worked a nightshift on an NHS psychiatric ward at the Royal Edinburgh Hospital. Upon qualification and first posting your pay will rise to 32,076. Posted 2 days ago Referrals We accept referrals for this service. Scottish National Blood Transfusion Service. Finally brought into a room with 3 people who asked me some questions then decided that by staying overnight to get some support, (in their words) ''i'd just be hiding from the problems'' I was dealing with. Was asked to spk to the mhas team after a welfare check with the police they did not even bother to speak to me utterly disgusted yes been in a suicidal state for years but I moving following day then coping with two bereavement s, I have been suffering from mental health issue for some time and it all came to a head. Dabakarn Mental Health Unit City East Community Mental Health Service Royal Perth Hospital, Addiction, Psychiatry, Intervention and Discharge (RAPID) A crowd of young activists halted traffic in Edinburgh on Friday as they campaigned against the extraction of fossil fuels. Contact details Main Reception 0131 537 6000 . I feelI got more support from the voluntery sector than NHS. The care here is unacceptable but nothing changes. Mental Health Assessment Service (MHAS) MHAS is a nurse led service providing a 24/7 emergency and crisis mental . We believe in a tailored and comprehensive approach to mental well-being, from assessment to treatment and support. It's a frightening situation. 290 0 obj <>stream the National Women's Health Information Center < www.4women.gov > and from groups such as Postpartum . 0000004003 00000 n MENTAL HEALTH NURSE OFFICER: You ll be on an annual salary of 26,903 during your training at the Royal Military Academy Sandhurst, before commissioning on a minimum of 35,744 a year, depending on your experience. Edinburgh. "Also, my community mental health team where each member of staff has heard my story over and over again, like a broken record. Even then I'd have to time my trip out to get back in time for painkillers. I was told if I was in pain I could just stay in my room, I didn't have to go out. 0000009536 00000 n Phase 1 of the new Royal Edinburgh Hospital opens in February 2017. Criminal Records Checks are funded. Note: Your feedback will help us make improvements on this site. @}g/?CVy"rm~4z 8/hP7.2$m2c/p]$8ZjApTpX\ KYhDN?=T;"Av3[\= ?1*d8J`=Gq3/'s>4Ctt1CZ6jH)Ryx,jeCE3oJ[wNdH}17i=ZT=2m`aJ8U_fHUZ1_h/e,nf]VxR19~!t 54 0 obj <> endobj xref 54 31 0000000016 00000 n One 50-year-old man was rushed to the Royal Infirmary of Edinburgh and another 46-year-old man was arrested - an investigation is now ongoing to establish the full circumstances behind the incident. Edinburgh Postnatal Depression Scale. 0000006799 00000 n Your call is confidential and will be taken by a trained worker. 0000046761 00000 n I was held in conditions where it was too warm for me to sleep and I was given very little access too food. We also may change the frequency you receive our emails from us in order to keep you up to date and give you the best relevant information possible. - to the benefit of everyone working in the organisation and, most importantly - to the benefit of our patients. Short link to review Royal Edinburgh Hospital: http://iwgc.net/eb4uo. The nurses wouldn't help me wash, or make sure anything in my room was suitable for my needs despite occupational therapy assessments. A crowd marched from the Meadows down to Holyrood. 0000000916 00000 n "Where cases do progress to court this can often be a lengthy, drawn out and difficult process that demand a lot of time and energy from survivors, no matter the verdict. The Mental Health Assessment Service (MHAS) will discuss the situation with the specialist Child and Adolescent Psychiatrists on call. hbbd``b`+7`eA? South Ayrshire, Scotland, United Kingdom . What to do I ask myself. Over 25 years ago Goldberg & Huxley ( 1980) proposed a widely recognised pathway to psychiatric care. STUDENT MENTAL HEALTH NURSE: Earn 14,931 during initial training. In the first instance you should try to contact your GP. Royal Edinburgh Hospital, Phase 1 Download Project Overview The first phase in the master plan to modernize Scotland's Royal Edinburgh Hospital campus involved the design of a new state-of-the-art mental health facility. One local captured footage of the dramatic incident on their way to the park, Midlothian man attacked and robbed of electric bike by gang 'brandishing weapon', The terrifying encounter took place on Bogwood Road around 9:45pm when the 22-year-old was approached and threatened by three men, one of whom had a weapon. Mental Health Resources NHS Lothian | Our Services If you are in a mental health crisis and need immediate support, you can call your GP or, if they are closed, call NHS 24 on 111. I also took my sister who was at rock bottom and the same procedure, only this time we left as her kids were left at home for hours as we waited to be seen for four hours. We have two beautiful Community Gardens that we run in partnership with NHS Lothian - Royal Edinburgh Community Hospital garden and Midlothian Community Hospital garden. endstream endobj 83 0 obj <> endobj 84 0 obj <>/MediaBox[0 0 595.32 841.92]/Parent 80 0 R/Resources<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI]/XObject<>>>/Rotate 0/Tabs/S/Type/Page>> endobj 85 0 obj <>stream %PDF-1.5 % Around 3,000 colleagues across NHS Lothian have developed Our Values, a set of common values and ways of working 0 how to stay well during pregnancy and after the birth of your baby. We can provide advice and support with. Edinburgh Carers Council: A local Edinburgh charity that provides free, confidential and independent advocacy for carers 0000003583 00000 n The doctors get away with so much and complaints are swept under the carpet. [3] Until the above dates, all Bupa Health Clinics within Spire hospitals will remain open as usual for health assessment bookings. Your cookie preferences have been saved. An author line-up of experienced educators guide the reader through the breadth of psychodynamic concepts in a digestible and engaging way. Both gardens are open every day to . Dad-of-two dies after 200 hours in A&E with 'ulcer' which turned out to be cancer, Danny Johnston, 47, tragically passed away last month, just weeks after his family were told he had cancer. 0000025562 00000 n The course of ECT that I received was badly botched. The doctors were high handed and pursued a drugs and shocks only approach to treatment. Edinburgh tourists baffled by 'unwelcoming' sign barring customers from pub. The average length of stay in the functional assessment wards has reduced by 44 per cent and in the dementia assessment wards by 27 per cent. Scottish mum begs people to stop sharing graphic footage of son's violent attack. Bupa Health Assessments, Occupational Health services, GP Services, 360 Health Risk Management services and Absence Management services are provided by Bupa Occupational Health Limited. This is an emergency assessment service based at The Royal Edinburgh Hospital and The Royal Infirmary Edinburgh. trailer <<923609965D864C8487B5E60AE63F2D5A>]/Prev 167102>> startxref 0 %%EOF 84 0 obj <>stream None of which was taken into consideration. 0000001704 00000 n I had the goal of wanting out and never returning again, but to try and make a plan to do that was impossible especially when all my family cut me off during the time when my medication was changing. Not a good setup. Our Community Gardens grow food, build communities and improve health and wellbeing. hb```,@(5Nhz}Vn +ct|D=U*R:ULS_1A48X``2":0), H1?e .701204l=c$)/30piIO`rY020qm(c ` i=* Date of visit: 13 September 2022. It had taken me so much to even get myself to the hospital in the first place and then to be told you may as well just come back tomorrow. how to decide whether or not to take medication in pregnancy. Please read our Terms and Conditions, Privacy Notice and Cookie Page on iWantGreatCare carefully. After telling him how low I was feeling he said there were another two people in front of me and it would probably be at least another 2 hours before I was seen so I could either wait two hours or just come back tomorrow. All the help I needed I chased myself, I got myself into a position where I could move on in real life. I was admitted to what was first supposed to be meadows ward, only to be told then I'd have to go to hermitage. Five teenage boys have now been charged with attempted murder over the attack. It seems like the only option and we caring family members should be grateful. It has a 24-hour accident and emergency department and provides a full range of medical and surgical services for patients from across Lothian and specialist services for people from across the south east of Scotland and beyond. If you are not well enough to get out of bed at meal times you will go hungry. Please see the Child and Adolescent Mental Health Services (CAMHS) Inpatient Unit leaflet for more information. What we do. The EIS has suspended all planned strike action after a new pay deal was offered by councils and the Scottish Government that would see teachers get a 12.3 per cent increase on their current rate. Royal Edinburgh Hospital Quality Improvement Cohort 1 Julie Blackwood & Alistair Roberts - Improving communication with CAMHS inpatients and their families and carers. Mental Health Acute Inpatient Services Ward Information V2.0 Page 4 of 8 . The First Minister was joined by the Minister for Mental Health Maureen Watt and met staff and patients who have been involved in the planning and design of the new facilities. xTn@}G;{@IU#QI4! I !XBGz3g;*](Xa1pg(? We recommend you complete the questions with a health . 0000015103 00000 n At The Royal Foundation we will continue to tackle stigma and encourage more people to talk openly about mental health. Together they work on a plan to support recovery. I was agitated and had to wait hours before even getting assigned a room. The Royal Edinburgh Hospital is a specialist hospital for the provision of psychiatric care and treatment to patients from Edinburgh and the Lothians. To only allow the cookies that make the site work, click 'Use essential cookies only.' You may be able to bring a friend or relative to support you. ", Sign up for Edinburgh Live newsletters for more headlines straight to your inbox. Breakfast: Lunch: Evening Meal: Supper: Meal times are protected and visiting is not available during these times. Edinburgh getting Bongo's Bingo this month - with karaoke and crazy prizes, The award-winning Bongos Bingo is coming to Edinburgh for a special afternoon show this month mixing traditional bingo with a chaotic does of fun that's sure to raise a smile, Young Edinburgh activists halt city centre traffic as part of global climate strike. You can change your cookie settings at any time. . Calls are at local call rates. We have spaces for 12 patients, ranging in age from 10-18 years old. 0000008203 00000 n What an awful place to turn people away in a time of need, I guess you have to go in with bleeding wrists or something for them to take you seriously. "Whilst we cant comment on individual members of staff, current or former, we want to offer reassurance that as soon as we become aware of a serious criminal allegation, we will take immediate and robust action in the interests of patient safety, which is always our top priority., Edinburgh mum drops from size 20 to 12 after 'life-changing' four stone weight loss, First look at Edinburgh's swanky new bowling alley with curling rink and karaoke, East Lothian harbour mural will be made of 27,000 pieces of plastic waste, Edinburgh Indiana Jones actor who made child eat food off floor is spared jail, Edinburgh property: Inside the coastal cottage on the market for less than a city flat. Inverclyde Royal Hospital (IRH) The Langhill Clinic Acute Assessment Unit (AAU) provides acute inpatient services in a 20 bedded unit. We admit patients from Fife and Borders and sometimes from other parts of Scotland. We are specialists in mental health and neuro-diverse conditions, and have been consulting with compassion since 2013. "We know the difference that Rape Crisis advocacy and support can make to survivors thinking of reporting or engaging in the process, and the impact that this support made in this case. I have had many an experience with the drop in centre at royal ed. endstream endobj 345 0 obj <. I was on morphine! With the agreement of their Consultant Child and Adolescent Psychiatrist, young people are referred to the Inpatient Consultant Psychiatrist and Multi-Disciplinary Team by a CAMHS professional. A beloved Edinburgh pub is famous for its unique signage at its front doorwhich has divided tourists after a local shared a picture of it online. Assessed adults with mental health conditions in the community through mental health assessment tools such as risk assessments, generic mental health assessment, and Canadian Occupational Performance Measure (COPM) . Ci.0@ 3D The Mental Health Assessment Service (24 hr) - 0131 286 8137 - You need to contact this service by phone first but they may then ask you to attend for an in-person assessment. It made the job easier for mental health team. Bupa Health Clinic at Spire Clare Park Hospital will close on 14 April 2023. When you have a mental health assessment, you might talk to a nurse, social worker, psychologist, specialist pharmacist, psychiatrist, or a combination of these and other healthcare professionals. self care. If necessary, contact the Royal Edinburgh Hospital switchboard - 0131 537 6000. 0000002728 00000 n After waiting about an hour in a waiting room with a number of people in a member of staff came out and asked to speak to me out in the corridor. My sister was left so long as she had a supporting family. Emergencies Mental Health (Adults) - RefHelp Patients with acute psychiatric needsPatients with suicidal intent require emergency psychiatric care, as do some patients with acute psychosis. Volunteering is at the heart of what we do. hb```b``Z l@qIak>+?zf?,2sx1b`bf4h"LL&v630 \ Le>$v[+eQ9El"]. The Inpatient Unit provides 24 hour care, 7 days a week, 365 days a year. 0000008842 00000 n Mental Health Assessment 15-20 minutes Are you thinking about seeking the help of a therapist? Registered Office: 1 Angel Court, London EC2R 7HJ. Useful contact numbers . I didnt mind waiting for two hoursbut the attitude of the member of staff was awful. Something went wrong, please try again later. Open 7 days a week we hope you'll visit us soon. who I can't get an appointment for a month.
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