Nuestros clientes dependen de ReedGroup para servir como expertos en una variedad de ausencias, requiriendo un dominio en el conocimiento de mltiples sistemas y productos. Creating and updating files in our database and communicating with third parties to research and assist the customer with updates or inquiries. Job Description: CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. Empezar as tu carrera con ReedGroup con un programa de entrenamiento completo. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. Be the first to receive the latest Customer Service Officer Full-Time Jobs in the US. Our people are our greatest assets at Alight Solutions because People Matter! Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Averages based on self-reported salaries. At Alight, we are reimagining how people and organizations thrive. Alight SolutionsEasy 1-Click Apply Customer Care Representative, Human Resources - Texas Virtual (Work From Home) job in Springfield, MO. at Alight Solutions. This role can be a remote/work from home position located anywhere in the Eastern, Central, Mountain and Pacific time zones. Our team's expertise in human insights and cloud technology, allows companies and employees around the world to transform and thrive. You will be notified during the hiring process which checks are required by the position. Customer Service / Guest Services, Part-Time Join our team. * A corporate WELLBEING program (physical, social, emotional and financial wellbeing) that creates an environment and culture where leadership and colleagues are engaged, healthy and high performing. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. READ MORE Important information: Our story starts with a simple, universal truth: Every business is a people business. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! Benefits . Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. At Alight, we believe a company's success starts with its people. Alight is committed to the continued development of our colleagues. Responding promptly to customer inquiries. The mission of our customer care teams exemplifies the need for humanunderstanding. We are forthright and genuine when we speak. * Bachelor s or Associate s degree, or a High School diploma and equivalent years of related industry experience. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. View Job description, benefits and responsibilities. Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. You have successfully created a new job alert. Alight believes diversity should be visible, valued, and sustained throughout the organization. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. https://www.consumer.ftc.gov/articles/0243-job-scams. * Make independent complex decisions within the scope of your authority We're always looking for great talent. Alight Solutions offers a promising . Career Development & Growth: We provide ongoing training, coaching and development. Our BDC agents act as a primary point of contact between our clients and our sales team, taking charge of inbound business * Very comfortable working with PCs and Microsoft Office, including corresponding functions (copy, cut, paste, toggle). * Create and update employee files in database, as authorized. Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. Every day, our customer care representatives are on the front-line of care, advocating for peopleensuring the customer understands his or her health benefits, helping to navigate the annual enrollment process, qualifying a retirement plan withdrawal, or resolving payroll or other HR-related issues. Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. This role requires that qualified candidates must reside in one of the following states: Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units. Disabled Person, Inc. Benefits start on your first day of employment, Programs & activities that give back to our. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. View Willa Davie's email address: dxxxxxxxxxa@elevancehealth.com & phone: +1-520-xxx-xx22's profile as Customer Care Representative II at Anthem, Inc., located in Greater Indianapolis. Get hired today! Customer Care Representatives or Customer Service Representatives are tasked with keeping clients satisfied. Salaries at Alight Solutions range from an average of $46,253 to $120,077 a year. You have Their job is to help ensure customer satisfaction. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. People can always trust us to say what we mean and depend on us to do what we say. At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Health, Dental, Vision, Life Insurance and more. Alight Easy 1-Click Apply. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Sobre todo, ests buscando una carrera donde puedas utilizar tus talentos y trabajar duro para brindar un servicio que realmente importe - para hacer una diferencia en la vida de otros. As a Customer Care Representative, a typical day mayinclude the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, Medicare benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. This is a 6 months project and we offer Full Time Shifts (Rotating). Our story starts with a simple universal truth: Every business is a people business. As a Customer Care Representative 1 , a typical day to include the following: Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Find out if you meet the requirements! We strive for Excellence Every Day by collaborating with our clients and colleagues. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. * Demonstrated proficiency with Microsoft Office; your PC skills must include the ability to use dual screens and multiple systems simultaneously (we'll provide the necessary equipment, of course!) We recognize the importance of a work life balance. The mission of our customer care teams exemplifies the need for humanunderstanding. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Full-time $12.50 an hour. CUSTOMER CARE REPRESENTATIVE, SUPPORTING BENEFITS & HR SERVICES. We strive for Excellence Every Day by collaborating with our clients and colleagues. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. The "Most Likely Range" represents values that exist within the 25th and 75th percentile of all pay data available for this role. Fully bilingual on-site outsourcing services in: We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language Visit investor site Looking for an Alight office? As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. View similar Customer Service / Guest Services jobs below. Be prepared to answer why you are interested in this particular job opening. You should be prepared with a few questions to ask during the interview about the position, the team, the business, etc. We are not an agent or representative of any employer. * Call Center and Hospitality experience preferred. * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. We continuously reimagine what the future could be and believe that tomorrow is created by the actions we take today. They answer inquiries by phone, e-mail, web chat, or social media. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Travel Take lead in trainings of groups or community-based facilitators in good agronomic practices and financial literacy. Our Promise Customer Care Representatives interact with the company's customers and are responsible for answering questions, solving problems, handling complaints, taking orders and promoting products and services. We embrace the diversity, unique backgrounds, and individual perspectives of our people to create an inclusive workplace. The Employee Benefit Resource Center (EBRC) is a division within Alight Solutions that provides year-round new hire benefit enrollment, benefit Q&A, and technical support. The estimated additional pay is $2,234 per year. Job Details. Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. * A demonstrated successful work history in customer service, insurance, or related field. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. #beAlight We strive for Excellence Every Day by collaborating with our clients and colleagues. Get a free, personalized salary estimate based on today's job market. Virtual customer care represntative Dec. 12, 2022 - Customer Care Representative in Toronto, ON Recommend CEO Approval Business Outlook Pros I have been working with alight since 2021 july. As a Customer Care Representative 1, a typical day to include the following: By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. I was responsible for keeping up to date with daily schedules and routines and managed all of . Try to use as many recent work or internship related examples as possible in order to show you have real world corporate experience. You are Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . Learn how this feature works. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. This employer has claimed their Employer Profile and is engaged in the Glassdoor community. * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. Cons Apply online instantly. Alight Solutions is proud to be named to the Top 100 Companies for Remote Jobs by @FlexJobs! We are mindful that our actions affect the lives of millions in meaningful ways, through the work we do for our clients, our relationships with each other, and the contributions we make to our local and global communities. Our commitment to Diversity and Inclusion. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. As part of an industry-leading team, you will help drive results for our clients by delivering innovative and effective solutions as part of our Customer Care Delivery . At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Eres compasivo, enfocado al servicio al cliente, determinado y tienes el deseo de ser parte de un equipo progresivo e innovador. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. You will be notified during the hiring process which checks are required by the position. Help us reimagine how people and organizations thrive! Customer Care Representative, Human Resources - Virtual job in Parkersburg, WV. Days are spent interacting with people over the phone to help them with questions they have about one or more of the following: healthcare benefits, Medicare benefits, 401k savings and retirement plans, leaves of absences or payroll. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. From company leaders to our newest colleagues, we all play a role in bringing our values to life. Reimagining how people and organizations thrive. Check out our current jobs that have a virtual/work from home option. As a Customer Care Representative, a typical day may include the following: Handling a high volume of inbound calls from our clients' employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. Our story. At Alight, we are reimagining how people and organizations thrive. This may include assisting the caller in navigating the system as well. Work-Life Balance We combine industry leading data and insights with unmatched depth and operational expertise to improve the employee experience and optimize cloud-enabled business processes. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Our story starts with a simple universal truth: Every business is a people business. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. Carry out monitoring visits to verify information provided by . Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. The estimated base pay is $36,558 per year. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. 1999 - The mission of our customer care teams exemplifies the need for humanunderstanding. Depending on the location, skills, and experience, a customer care representative earns between 66,700 NGN and 196, 000 NGN respectively per month. * Excellent communication & collaboration skills with strong ability to empathize with customers Interested in Workday positions? Es importante para ti unirte a una compaa donde "La gente cuenta" y "Hacemos lo correcto". This is a 6 months project and we offer Full Time Shifts (Rotating). Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. We combine data-driven . The development of the mural painting was based on the plan and the description of the painting which was carefully decided by the principal and the school board. * CAREER DEVELOPMENT & GROWTH: We provide ongoing training, coaching and development. Accurately documenting all conversations and actions taken on each interaction. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. Health insurance is either BCBSIL or Kaiser depending on where you are located. We bring an industry leader's expertise and a true partner's commitment to our benefits and administration solutions around health, wealth, HR, finance and consumer experience. See office directory Processing transactions such as health enrollments, tax and direct deposit updates, 401k withdrawals or contributions, and retirement elections. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. Be sure to provide comprehensive yet succinct descriptions that are clear and easy to follow. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) We want towelcome you to learn more aboutAlight and our Customer Care team. At ReedGroup, you'll have the support and flexibility to achieve your professional and personal goals. Disabled Person, Inc. Si es as , entonces ReedGroup es para ti! Every colleague shapes how Alight can become better, stronger and brighter together. Take advantage of some of the best training and tools in the world to learn more about multiple areas of Human Resources! Location Our people are our greatest assets at Alight Solutions because People Matter! Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. A competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization: * A full BENEFITS PACKAGE - starting on your first day of employment options include: Health, Dental and Vision Insurance, Life Insurance and a 401k plan with a corporate match.
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