Note: If you checked out as a guest, a return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund. The Return Label used must match the order for the items youre returning. While successful in keeping its team intact, the move received mixed reviews from its online community. While 2020 has posed unprecedented challenges, its also illuminated all that we have to be so thankful for. "Our goal is to do our part for the global well-being. For purchases made online, you can return your purchases online and in store. You can only exchange items to Aritzia if you purchased them in person from a store. This copy is for your personal non-commercial use only. By subscribing to this BDG newsletter, you agree to our. VANCOUVER -- Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses across the country move to help reduce the spread of COVID-19. Yes. VANCOUVER, March 16, 2020 /CNW/ -Aritzia Inc. ("Aritzia" or "the Company") (TSX: ATZ), a vertically integrated, innovative design house of exclusive fashion brands, announced updates to its business operations. Thank you for supporting us, so we can support our people. When we made the decision to close our stores in the middle of March last year, the first thing that was top of mind for us, was our people, Wong shares. Cant wait to see you soon. And well do absolutely everything in our power to keep it that way. You can receive a full refund within 14 days from the shipping date or merchandise credit on an eGift Card within 30 days from the shipping date. Despite the challenges, our beautiful product assortment, best-in-class distribution centre, aspirational website, and response from our loyal clientele led to e-commerce growth in excess of 150% through the end of May 2020.. Aritzia is expanding its donations. Services Minister Bill Shorten has urged anyone who has run out of sick leave to apply - not just casual workers who aren't typically entitled to sick leave. All employees and students with COVID-19 infection MUST immediately report the COVID diagnosis to their supervisor, and Employee Health (409-747-9172) . Despite pandemic-related challenges facing all retailers, Aritzia, whose everyday luxury looks attract the attention of A-list celebrities like Jennifer Lopez, seems to be on the right track, reporting record-breaking third quarter earnings. Masks are now required in all our boutiques, and we'll continue to provide them to any client who doesn't have their own. An employee who tests positive for COVID-19 shall be paid at the employee's regular rate until the employee is authorized to return to work per the terms of the Human Resources COVID-19 Guidelines for Employees. We look forward to the day we can open our boutiques to you once again. "Our goal is to do our part for the global well-being. A core value guiding the brand is its give-back initiative, as evidenced by the work it committed to at the start of the pandemic. This depends on what stage of the order process your purchase is at. "All companies plan for challenging times, however a global pandemic is well outside of normal business planning," Hill says in response to the feedback. Aritzia will provide an update on the operational and financial impacts of COVID-19 on its fourth quarter Fiscal 2020 earnings call in May. But as long as we continue to do what we think is best and continue to do what we see as right, that will guide us and lead us towards positive outcomes whether it's within our company or whether it has a bigger impact on our community., This is a BETA experience. Aritzia's staff and its families through COVID-19, EveryStylishGirl's Career Advancement Directory. In an email to CTV News, the company's senior director of communications said the . Get brilliantly crafted emails from Aritzia on sales, new arrivals and all things Everyday Luxury. 16, 2020, 07:00 AM. Aritzia has closed all 95 of its stores as a precaution during this coronavirus crisis. To guarantee its continued success, Aritzia will need to going beyond beautiful products, glossy storefronts and new categories, and ensure, first, that the brand represents, makes space for, and champions all people. Exchanges for online purchases may be completed in store or by mailing back your online return and then placing a new order. While 2020 has posed unprecedented challenges, its also illuminated all that we have to be so thankful for. Interested? We feel a tremendous amount of empathy for those affected by COVID-19, and like all of you, were extremely grateful for our fearless frontline workers. For every package purchased (you can pick up the Diamond package for $100 or the Double Diamond for $200), Aritzia will donate two back to the community on your behalf. So anything you buy, like the real change starts from within," says Jennifer Wong, President and Chief Operating Officer of Aritzia. All returned items purchased using a gift card will be refunded as merchandise credit back onto a gift card. Covid-infected workers forced to isolate at home without sick leave will again be able to claim up to $750 in pandemic pay from this week. To our people, Im incredibly proud of all of your hard work, commitment and flexible endurance. Frontline healthcare workers sanitization standards pre- and post-shift require a washable, easy-wear wardrobe to be worn to and from work to prevent the virus spread. Hand sanitizer available throughout the boutique, Sanitized product and fitting rooms after each use, Sanitized cash desk and debit terminal after each client, Regular sanitization of surfaces throughout the boutique, Masks are now required in all our boutiques, and we'll continue to provide them to any client who doesn't have their own, Dedicated healthcare professional available for consult. Don't worry, you can unsubscribe from our mailing list at any time. "We couriered the clothes to our models to photograph at home, and we were very pleased with the results," says Brian Hill, Chief Executive Officer of Aritzia, tells TZR. In addition to the sales revenue contributed to ACRF, the brand took a two-pronged approach internally first, by temporarily cutting senior leadership's pay by 25 percent; and second, by forfeiting the cash portion of Board of Directors' fees, according to Aritzia's Q4 Results. The analyst noted the brands expansion into the cozy and comfort category, perfectly mirroring consumer demand for more casual and relaxed, at-home pandemic-dressing, Burrows said. The fund provided financial continuity to Aritzia's people who were directly or indirectly been affected by its store closures due to COVID-19. Aritzia is also giving customers the chance to purchase a set for healthcare heroes with a "You Get, We Give" initiative. "Aritzia is committed to ensuring the financial continuity of both our internal team and the employees of our overseas partners impacted by COVID-19. The Company's expansive and diverse range of women's fashion apparel and accessories addresses a broad range of style preferences and lifestyle requirements. Our goal is to do our part for the global well-being. Your Aritzia. We conceive, create, develop and retail fashion brands, each with its own vision and distinct aesthetic point of view and all with a depth of design and quality that provide compelling value. Citing exceptional performance throughout the quarter despite the ever-changing pandemic landscape, including supply chain disruptions, shipping delays and labor shortages, Brian Hill, founder, chief executive officer and chairman of Aritzia, said he sees extraordinary opportunities in the retailers future. So when we say that real change starts from within, we believe that we can impact change most by starting with the 4,000 people that are at Aritzia., We are optimistic about the future, Wong states. The return-to-work policy, including masking and antigen testing, for employees and students with COVID-19 remains unchanged. Through its omni-channel approach, Aritzia sold through the majority of its inventory (it had $15 million more remaining in inventory at this time last year), with a cash balance increase of $88 million. You can pick it up as soon as the store reopens. If you buy a product we have recommended, we may receive affiliate commission, which in turn supports our work. Often but not always, forward-looking statements can be identified by the use of forward-looking terminology such as "may", "will", "expect", "believe", "estimate", "plan", "could", "should", "would", "outlook", "forecast", "anticipate", "foresee", "continue" or the negative of these terms or variations of them or similar terminology. As part of the Aritzia Community Care Program (Aritzia invested $10 million into the program), the brand gifted 10,000 U.S. frontline healthcare workers fighting COVID-19 with custom clothing packages. Thank you for supporting us, so we can support our people., SUNDAY, MARCH 15 - A Letter to Our Community. These recommendations are applicable to Alberta and may differ from other jurisdictions. Don't worry, you can unsubscribe from our mailing list at any time. Aritzias shares gained 59 cents or three per cent to $19.96 in Thursday trading on the Toronto Stock Exchange. We know that every decision we make during this time impacts our community as a whole. They have invested in digital capabilities like personalization, size optimization and convenient payment options, and are delivering a high-touch, elevated in-store experience. "The minute we closed all of our stores in mid-March, we started planning to reopen. Aritzia is well known and deeply loved by its clients in Canada with growing client awareness and affinity in the United States and outside of North America. COVID-19 unemployment benefits can help employees, gig workers, and self-employed people whose jobs have been affected by the coronavirus pandemic. Were committed to being both responsive and responsible and navigating these times with everyones safety in mind. 16, Aritzia had closed all its stores, working quickly to reroute its business through digital channels. Retail sales exceeded expectations in the U.S. The retailer says it feels it's the best decision for its people, clients, partners and community as a whole. Aritzia is significantly increasing precautionary measures to ensure the well-being of its Concierge and Distribution Centre employees. Subsequent instalments to Afterpay may be required. Despite near-term uncertainties, Aritzia's management team remains confident in the fundamentals of the Company's business model and long-term growth opportunities. Often but not always, forward-looking statements can be identified by the use of forward-looking terminology such as "may", "will", "expect", "believe", "estimate", "plan", "could", "should", "would", "outlook", "forecast", "anticipate", "foresee", "continue" or the negative of these terms or variations of them or similar terminology. In its Q3 results, Aritzia reported that its e-commerce revenue was up 78.5% vs.Q3 last year. If youre returning items from multiple orders, please contact Aritzia Concierge to set up your return. Aritzia started a phased reopening of stores on May 7. Over the course of Wongs tenure with Aritzia, the company has grown from a Canadian retail operation to an internationally recognized name with a successful e-commerce store and a continually growing U.S. presence. Subsequent instalments to Afterpay may be required. Clothing retailer Aritzia Inc. is closing all of its stores until further notice as businesses across the country move to help reduce the spread of COVID-19. Are your stores open? Your response to our Thanks To You Sale has been overwhelming, humbling, nothing short of inspiring. That compares with it generating $226.2 million in e . The Community Care program is an extension of Aritzias overall commitment to organizations that help women and girls succeed at work and in life. Our retail came back stronger than pre-pandemic levels, and for the first time since the start of the pandemic, all of Aritzias boutiques were open for the entire duration of the quarter, Hill said. This comes after the brand faced allegations of anti-black racism from former employees, who reported that they had experienced microaggressions and disproportionate career immobility when compared to their white counterparts. CEO & Founder. CBC's Journalistic Standards and Practices. Readers are urged to consider the risks, uncertainties and assumptions carefully in evaluating the forward-looking information and are cautioned not to place undue reliance on such information. Free shipping & free returns on all orders, all the time. 68735 Views Jan 2, 2023. It beat expectations as it reported a net loss of $26.5 million for the first quarter ended May 31, down from a net income of $16.2 million in the same quarter last year, which ended June 2, 2019. "Well take those learnings into account as we move forward." So we did not layoff or furlough anyone as it related to COVID-19. (Aritzia currently has approximately 4,000 team members.). To provide relief to frontline workers during this time, Aritzia donated $10 million of inventory through the Aritzia Community Care Program, which gifted 100,000 care packages of washable, low-maintenance garments designed for pre- and post-shift comfort to healthcare workers. Keep reading to see a few more appreciative posts, and then check out the sets you can send to a loved one or hero in need. To order Cant wait to see you soon. Aritzia marketing calls and texts may use an automatic telephone dialing system. Net revenue increased by about. "We are in an unprecedented position to expand our product lines' depth, which includes sizes, length, colors, breadth, [and] new style developments We recognize that additional sizing choices will be important moving forward." When asked if Aritzia has plans to expand its size offering to better represent the American shopper, Hill shares that there are plans to "offer this in some products." Many factors could cause our actual results, level of activity, performance or achievements or future events or developments to differ materially from those expressed or implied by the forward-looking statements, including, without limitation, the factors discussed in the "Risk Factors" section of the Company's annual information form dated May 9, 2019 for the fiscal year ended March 3, 2019 (the "AIF"). Aritzia Return Policy for Online Purchases If you bought your regular-priced merchandise online, you can return the items within 14 days from the shipping date and receive a full refund. Review your return details and click 'Process Return'. Aritzia plans to open five or six new stores and reposition three existing locations, primarily in the second half of the fiscal year. The executive said, while everything is working right now, its about 50% of the way there. The brand, founded in 1984 in Vancouver, is in the process of investing in social media and building that team, he said. If youre returning multiple items, please try to include all items in one box and use one Return Label (even if they arrived in separate shipments or boxes). Let's continue to take care of each other," continued Mr. Hill. After 14 days of reopening, we will no longer accept returns or exchanges. Aritzia's strong financial position, with $274 million of liquidity in place at the end of the third quarter, enables it to weather further uncertainty while continuing to take advantage of unparalleled opportunities. Photographed by Eric Soltan - [+] https://www.ericsoltan.com, The Super Puff pop-up shop, which is an immersive pop-up environment that opened in December 2020 in SoHo, is aptly named Super World. Some of our new health and safety measures include: 80,000 frontline healthcare workers gifted through a $10 million initial donation, 90,000 more frontline healthcare workers gifted through Aritzia Customer Sponsorship with an additional $10 million value, Aritzia Customer Sponsorship starts online today; healthcare worker registration starts online May 11, SATURDAY, APRIL 4 - A Letter to Our Community. In early March, when COVID-19 first began rearing its head around the world, few could imagine the toll it would take on the fashion industry. The Vancouver-based retailer closed its 96 stores on March 16 and saw a significant decline in sales in the first two weeks of that month. The retailer opened a new boutique in Nashville and expanded four boutiques with its Troy location breaking opening-day and opening-weekend sales, Hill said. Aritzias adjusted net loss was expected to be 25 cents per share on $108.5 million of revenues, according to financial markets data firm Refinitiv. Women to the Power of Women is a simple equation that drives us and our beliefs forward by amplifying womens voices to make exponential progress towards gender equality and inclusivity for all, Wong explains. More information about coronavirus waivers and flexibilities is available on . Once we receive your package, well process your return within 7 to 10 business days. What is the Return & Exchange policy for items ordered on Aritzia.com? Aritzia will provide an update on the operational and financial impacts of COVID-19 on its fourth quarter Fiscal 2020 earnings call in May. There is a tremendous amount going on around us, all of us, and it's a very challenging time for everybody in many different ways. Message frequency varies. View original content to download multimedia:http://www.prnewswire.com/news-releases/aritzia-provides-business-update-on-covid-19-301024597.html, Aritzia Provides Business Update on COVID-19, http://www.prnewswire.com/news-releases/aritzia-provides-business-update-on-covid-19-301024597.html. expressly prohibited without the prior written consent of Toronto For more information on Afterpay, please see our Afterpay FAQ. Retail revenue jumped 72% to $305.3 million, up almost 45% from 2020, tracking comparable sales growth of 58% and 26% from the third-quarter last year. This post has been updated from its original form for clarification. After 30 days, we will no longer accept returns. For every package purchased (you can pick up the Diamond package for $100. Brian Hill I cover captivating visionaries in fashion & lifestyle. At this time, Aritzia is not working with organizations like the the Black In Fashion Council or EveryStylishGirl's Career Advancement Directory, but they are working with external D&I experts, as well as making a contribution to the NAACP and Black Lives Matter. Be sure to have your package postmarked and sent off within 30 days of your Shipping Confirmation & E-Receipt email. Super Puffs immersive pop-up environments, called Super Worlds, were developed by Aritzias creative team and Willo Perron, the designer credited with Drakes flyingFerrariand Jay Zs 4:44 album, among other projects. Aritzia has been hit hard by the pandemic because many of its stores in COVID-19 hot spots have been forced to close for prolonged periods and the company has had to refocus on online sales. All Rights Reserved. Today, Aritzia is hitting all the right notes, a testament to the power of selling a trendy product at an attainable price, in elevated yet always inviting store environments. Walmart's Return PolicyCOVID-19 Changes. While our stores are reopening, we recommend returning your order and placing a new order online. Aritzia stock is trading at the next 12-month price-to-earnings multiple of 20.4, which is lower than its historical average of about 25.8, offering a good entry point. Aritzia will provide an. All of our people are essential to the Aritzia team and we know we wouldnt be us without them. According to Bloomberg, the plus-sized market alone has $20 billion of buying power. Aritzia will provide an update on the operational and financial impacts of COVID-19 on its fourth quarter Fiscal 2020 earnings call in May. This is certainly a time for everybody to listen and learn, and take action as a result of that. And well continue to do so as we begin to reopen our boutiques thoughtfully, safely and on a case-by-case basis. Opt to get texts or calls with insider info, offers, invites and other fun surprises from Aritzia through your phone number below. After 30 days, we will no longer accept returns. The adjusted net loss was $24.9 million or 23 cents per diluted share compared with net income of $18.5 million or 17 cents per share rrmfor the first quarter the previous year. It is a priority for CBC to create products that are accessible to all in Canada including people with visual, hearing, motor and cognitive challenges. I dropped an item off at a store for repair. As for what customers can expect, Hill confirmed that a continued focus on Everyday Luxury will be paramount. On the heels of a successful International Womens Day with its WomenWomen (or Women to the Power of Women) capsule collection and campaign that was released in March 2021, and a 2020 filled with growth, new store openings and a successful e-commerce strategy, Aritzia is making its mark as the destination for everyday luxury. Jennifer Wong, President and COO of Aritzia, Photo Credit: Evaan - https://evaan.com. Approximately a year before the pandemic started in North America, Aritzia's 97 boutiques were responsible for more than three quarters of the company's overall revenue. A Return Label has been provided with your original order. Were doing our best to balance whats right for our people, our clients, our partners, and our communities. Aritzia has also enjoyed well-deserved celebrity hype: The Super Puff puffer jacket, which was first released in 2018, has been worn by Ariana Grande, Kendall Jenner, Hailey Bieber, and Margot Robbie, catapulting it to fashion icon status. Sale items marked with a discount of 50% or greater are final sale. Right now, size 18 is no longer in stock for any Babaton items on its site the smallest listed for this line are a 12 and a 2X. The brand is also leaning in on its Diversity & Inclusion initiative, which is newly committing $1 million CAD to internal improvements. Toronto Star articles, please go to: www.TorontoStarReprints.com, Conversations are opinions of our readers and are subject to the, The Toronto Star and thestar.com, each property of Toronto Star Want good news asap? Within 21 days of purchase, you can exchange your item or receive a merchandise credit, at any boutique in the same country you bought it in. Once signed into your account, access your. The Company's expansive and diverse range of women's fashion apparel and accessories addresses a broad range of style preferences and lifestyle requirements. Effective immediately, the Company will also shift all Support Office employees to flexible working arrangements. They have carved out a unique customer positioning in the market around Everyday Luxury, and through their segmentation into six distinct brands, have built an assortment that can address the customers needs Monday to Sunday, said Kristin Kohler Burrows, senior director, Alvarez & Marsal Consumer and Retail Group, a global consultancy specializing in business transformation. As we head into the heart of the holiday season, we continue to take our Aritzia Community industry-leading health precautions. To our frontline COVID-19 healthcare heroes, thank you for your fearless service. Aritzia aims to delight its clients through an aspirational shopping experience and exceptional client service that extends across its more than 95 boutiques and eCommerce business, aritzia.com. Our eCommerce business continued to surge, increasing 47% on top of the 79% increase we saw in the third quarter last year.. The brand's mystifying success story has offered a glimmer of hope for brands who were harder-hit by the pandemic and looking for ways to rebuild. As a followup to this capsule collection, Aritzia released a limited-edition collection, Cause Mom, in time for Mothers Day. to colleagues, clients or customers, or inquire about |. Were happy to find out for you, please contact our Aritzia Concierge team on our aritzia.com live chat or email. Dates will be confirmed at a later date. And Aritzia has also consistently been a favorite of the Duchess of Sussex Meghan Markle (who has been spotted in several items from the Babaton and Wilfred range). The chief executive of popular Canadian clothing chain Aritzia Inc. said the retailer has experienced few supply chain disruptions despite most of its materials coming from the world's most virus-ravaged countries. Key trends are edited and a curated collection of women's brands, many of which are exclusive to Aritzia, evolve each season. Sale items marked with a discount of 50% or greater are final sale. Aritzia Community Relief Fund + Our People. While most comments typically receive responses from the brand on social, the comments that pressed Aritzia on the directive went unanswered, with some users reporting that their comments were deleted. Pack and ship your return, following the instructions outlined on the Return Confirmation page. The Aritzia Community Relief Fund, which was supported by the ongoing loyalty of its customers and the generosity of its suppliers, partners and service providers, reached $20 million (Canadian dollars). Cision Distribution 888-776-0942 Clients will be able to continue shopping Aritzia's Everyday Luxury offering through aritzia.com for the time being. The fundprovidedfinancial continuity to Aritzias people whoweredirectly or indirectly been affected by its store closures due to COVID-19. We are not able to offer exchanges online. "Aritzia is committed to ensuring the financial continuity of both our internal team and the employees of our overseas partners impacted by COVID-19. In response to the evolving COVID-19 pandemic, Aritzia will be closing all of its retail locations until further notice as of Monday, March 16th, 2020. The Company cautions that the list of risk factors and uncertainties described above and in the AIF is not exhaustive and other factors could also adversely affect its results. Description. May 5, 2020 On this day, Giving Tuesday Now, which celebrates the global power of human connection and strengthening communities, Aritzia is launching the Aritzia Community Care Program, a $20 million initiative to gift 150,000 Canadian frontline healthcare workers with custom-designed clothing packages to help prevent the spread of the virus as they fight the COVID-19 pandemic. This represents a collaboration withCause We Care, a Vancouver-based foundation supporting single moms and children living in poverty in Greater Vancouver, including the Downtown Eastside, one of Canadas most underprivileged communities. The Company designs apparel and accessories for its collection of exclusive brands. If you return items purchased on aritzia.com via Afterpay in store, well refund your credit card, exchange or issue you merchandise credit, in accordance with our Online Purchase Return & Exchange Policy. The real estate opportunity for Aritzia right now is unprecedented, said Hill, noting that the company is understored and many other retailers are shutting their bricks-and-mortar locations. Shop Now. All of Aritzia's profits, while we get through this challenging time, will go to the Aritzia CommunityTM Relief Fund to pay our people and support their families. From your order detail page, select Return Items to fill out the return request form. Items must not be washed, worn or damaged. Warm wishes and happy holidays to you and yours. 2023 BDG Media, Inc. All rights reserved. Your consent is not required as a condition of any purchase. Bottom line Both companies. The Aritzia Community Relief Fund was supported by the ongoing loyalty of our customers and the generosity of our suppliers, partners and service providers. Since this began, weve continuously prioritized the health, safety and financial wellbeing of our people. Until then, well be right here online and at your service. Starting May 11, Aritzia Community Sponsor Packages will be available for registration on Aritzia.com. ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS The Company will continue to strategically invest in critical infrastructure across its people, processes, and technology. Aritzia is a vertically integrated, innovative design house of fashion brands. To date, it has contributed more than $36 million in product donations, financial support and volunteer hours to non-profits and Aritzia Community partners that share its values. Within 10 days of purchase, you can return your item and receive a refund to the original method of payment, at any boutique in the country you bought it from. The fund continues to provide financial continuity to our people who have directly or indirectly been affected by our store closures due to COVID-19. To you, our loyal clients, thank you for your continued support and trust. Were extending our Returns & Exchanges policy. FRIDAY, JUNE 19 - A Letter to Our Community, ARITZIA LAUNCHES $20 MILLION PROGRAM TO GIFT CUSTOMIZED CLOTHING TO CANADIAN HEALTHCARE WORKERS. Today, Aritzia can count 101 boutiques, with the recent opening of its Ala Moana boutique in Honolulu, its first in Hawaii. VANCOUVER -- An Aritzia store in Metro Vancouver has closed temporarily following possible exposure to COVID-19. Last month, Jennifer Lopez posted a photo of herself on her Twitter and Instagram accounts wearing the brands iconic Super Puff, in white, with the caption: Cozy morning in my Super Puff, Thank you @AritziaI love it! Hill acknowledged the post during the earnings call, saying the artist did a little favor for us at the end of the year..
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