Etsy then accepts payment at full price and authorizes the order, then pays me the full price and I ship the order. BUT that package in the picture did have the correct Canada Post tracking number that they supplied for the item I sent after it went through customs. Help for buyers and sellers. I told them to send it back to me and I'll give them a refund. Zero money was left over. I contacted Canada Post again and they said I can contact USPS and they can investigate and will contact them. Report a buyer if you think they have acted illegally or fraudulently here. Check all items upon receipt. I will try to ask the questions? Western Australia Seller Community Connect, https://www.ebay.com.au/itm/164122652992?ssPageName=STRK:MESOX:IT&_trksid=p3984.m1561.l2649, A new look for the View Order Details page, The Seller Refurbished item condition is being removed in some categories, Single Use Plastics: Addressing Plastic Waste. They'll either provide you with additional delivery information, send you a replacement, or offer you a refund. 26-05-2020 Am I going to be screwed out of $55? If the seller wants you to send the order back, you'll need to coordinate with them on who will cover the return shipping costs. What's the tracking number? A buyer can return anything simply by evoking this phrase, even if the item was described in minute detail. I admit I rarely ship to Canada, but this does not sound like anything I have experienced before. Just thought Id share. Am I protected against negative feedback in this scenario? why it was refused and Never heard back. In my case eBay stepped in and accepted the return, so I initially received a defect that was later removed when I successfully appealed the return. I'm based in the UK I had two items sell on the same day, both with InPost delivery. Should I try to see if it was mixed up with another package? Yes it would be a pain. Case in point; I sold a wallet described as new in the box recently. Funny thing he could never tell me what he claims he got or send me pictures. They sell fake goods and don't pay taxes. There is so much scamming going on Ebay, Sellers dont have a chance. Dial 1-800-275-8777 and explain the issue to USPS customer service. Those are not indicative of any scam. package or mail missing? Create an account to follow your favorite communities and start taking part in conversations. It seems I have no time to inquire. So Im very happy because obviously its buyer scam(hes done it before based on his feedback to another seller). What if the buyer is not trying to rip you off but simply made a mistake? If you have an item for sale, a potential buyer may contact you and offer to pay over the asking price for it. The scammer pretends to be Ebay customer service and convinces the victim to hand over money or sensitive information. Ebay going to shit with scammers abusing the money back guarantee. I just lost 900 dollars,because the person that said he was from ebay ,was truly a fraud..2/122, i have been an ebay seller for over 20 years and am being scammed more and more by buyers for so called damaged goods i always pack carefully and send tracked most of the time i believe they just have changed their mind but do not want to pay the return postage or they are looking for a discount so dame the item because they know ebay will refund them and since buyers had the right to leave a negative for buyers to warn other sellers it has become rife, I was going to purchase a car I found a 2006 nissan maxima for 800 they said they would ship it after I sent the pin numbers to as many ebay cards I need to make up 800 they said I would have 5 days to make up my mind if I want to keep the car they sent an invoice with the sellers name and my name Ive never used internet to buy a car I dont know if its a scam. Even on relatively inexpensive things, it takes 5-10 minutes to fill out those forms and pass them to ebay and creates documentation to have problem buyers removed. The other thing to remember is that every computer, phone, tablet, laptop will show colours differently. It certainly looks a much darker top in the listing. Please Help! Even if Mercari rules in your favor and does not allow the return, you will not have to worry about a review being posted. If not, fuck them and continue onto arbitration per their terms and conditions. His failure to reply to me or send pictures until after Case was decided on his favor was strange. Update 2: So my next step was to file claim with UPS. Its just getting worse, sadly. New comments cannot be posted and votes cannot be cast, The unofficial eBay subreddit. Read the feedback other have left for the person. The item I sent out was also tagged, this one is not. What should I do? - edited Because eBay functions as an intermediary between private buyers and sellers, the idea of building an online reputation on the site is pretty important. After receiving the item, contact seller within Returns shipping; 14 days: Buyer pays for return shipping: Refer to eBay Return policy opens in a new tab or window for more details. They help the organizations to focus on the other parcels they have to deliver. The customer kept giving vague details claiming their friend was the brains behind the operation and they needed my address to mail it back. In this case, the purchase may be completed without flaw. I have 100% seller feedback. I did all of this. I sent a seller an offer on an item and she accepted. E bay in many cases are making more profit than the sellers. Its usually not a good idea to trade with accounts that have bad feedback. But they said flat out "we don't mix up packages" and reiterated. Its the reason Im looking into EBay Protection Program right now. What can I do in this situation to avoid loosing $900 and the item as well? So that makes it look like it is the package but I didn't have any "glass fragile" stickers on it like in the picture. You are welcome to file claims and police reports. So, I cancel the order and sent in a statement. Go to ic3.gov and fill out the internet crime form. I talked to manager and simply were told nothing can be done. It expressly says this in the PayPal Seller Protection terms. 1.6K 17K views 1 year ago Every so often mistakes will happen. Theres no possible way I sent the wrong item so hes trying to scam me. Ebay found me not at fault and released my funds. 26-05-2020 I would msg the buyer that it must have been stolen and swapped in the mail system, that upon receiving it back will be filing a mail fraud complaint with the post office for investigation. I swear. Another time I was encased the item in cardboard and it slipped out so I accidentally sent my customer nothing. Buyer pretended the item/ring was not as listed. They may even provide photos of the broken item. You will more likely not here back from them and if you do amazon has the case and remember to put case ID in all claims or negatives left and will be removed. Thanks for this suggestion. Attached is a picture of a side buckle and the package with address label. You're not supposed to be liable for anything that happens to it after that. Press question mark to learn the rest of the keyboard shortcuts. For more information, please see our I sold 4 of the same items. How do they sell my exclusive manufactured trademarked product for lees than I do?? Who is the "they" who supplied you with a Canada Post tracking number after it went through customs? Also one first class item costs a US seller minimum $2.60 to ship that same item is .30 for China. Add any photos you have of the wrong package. they look darker than they should.As kopes said above, different devices show brightness and colours differently - in an ideal world they wouldn't but that's what we have to deal with. Thanks for the reply. They aren't. I did buy the shipping label through ebay. How were you able to call eBay? Send a poliet email to the customer informing them that they have returned the incorrect order it could be a mistake . I don't know what it actually takes for them to get banned. 26-05-2020 What to do when wrong item received, seller requesting to send to other buyer. Answer (1 of 4): Hi. But I would think it is more likely a customs thing. The company has put in some safeguards, but you can do a lot to protect yourself as an eBay user. In another version, scammers ask to confirm payment in advance with a gift card, perhaps in return for faster shipping or a discount. You will get a call back and reply from amazon that you are within your rights and in case of any claims or negatives it will be removed . I would return the item back royal mail tracked signed for and explain it is not the item you sent them and it was used and worn. A neighbor may have picked it up, so it is worth asking around before you contact USPS. When you issue a refund to the buyer They'll be refunded through their original payment method. 26-05-2020 A buyer will offer to purchase your item and send a larger payment than required. Copyright 1995-2023 eBay Inc. All Rights Reserved. Is it possible to contact their police department? The fact that I tried to rule out a mistake on his part and he ignored me, plus the fact that his pic was the switched item propped up beside the box I did mail him, with my label visible told me he was doing this knowingly. If a buyer received the wrong item, it arrived damaged, or it doesn't match the listing description, the purchase is covered by the eBay Money Back Guarantee policy, they can return it to you, even if your return policy states that you don't accept returns.. Would also like to give the buyer the benefit of the doubt but it is really suspect that they created their eBay account the day they ordered my item. Scammers will often pose as buyers and use consumer protection measures to help them defraud honest sellers. These are both things ebay phone reps suggest. I have a picture of the item preposting with the order sheet - a habit Ive got into with sending out bridal type things as these are often the people who return items. For anything over $1k I do a continuous recording of showing the item, packaging it, and printing/attaching the label, and writing the order number in the box. 04:02 PM. It was already on the way. I never sold anything over $300 so this is a lot of money and first ever claim of wrong item sent. Remember that if an offer looks too good to be true, it probably is. The online auction site launched in 1995, and scammers have used it ever since. I sold an item for $55 and they sent a return saying I didnt send the right item. Scammers will use any available platform to trick innocent people out of their money or goods, and eBay is no exception. PayPal Seller Protection exists to help sellers trade confidently on eBay. eBay is very aware that scams occur on the website. Visit the nearest USPS location and fill out a request form. Our app will file a claim in your stead, saving you time and a potential headache. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. I take pics and and email amazon all the details of before and after and the condition it is come back - eBays security systems can only protect buyers and sellers when transactions occur directly on the website. 09-10-2020 Supervisor told me to hold up on Police report and wait for UPS to step in. I guess it depends on whether the item they are sending back is worth paying the shipping on. i think someone is trying to scam me like this to. Sadly, in the rush, you may have failed to notice that the listing only specified the box the item came in, not the item itself. Go to solution deala0621 Adventurer (205feedbacks) View listings Options Mark as New Bookmark Subscribe Mute Subscribe to RSS Feed Permalink Print Email to a Friend Report Inappropriate Content 09-09-202009:41 PM Hi, thanks to all for your help. Was full of marks. But it would be kinda weird if the post office is secretly replacing nice quality branded merch in random packages with cheap nonbrand similar items. As well as informing Amazon, tell the buyer that as theyve returned a different item (and quote all those differences) you will not be refunding. You send the item promptly but days later you find that the check bounces, leaving you with nothing. Sucks!! Refund, repair or return. The scammer eBay seller keeps the eBay payment, I get full payment from Etsy and the buyer gets his product. You can always appeal later. thanks to all for your help. I have been talking to someone with same story Im trying to buy a car. What a pain in the ass - of course they probably didnt ban the buyer or anything so theyll just do it again to a seller who isnt as diligent at documenting as you are. If you are the intended recipient, it is a good idea to inform the sender, as well as to contact USPS yourself. I've only had to use these pics a few times but they save a lot of hassle. So buyer filed a claim for a return with eBay citing wrong item sent. For things like graphics cards your best bet is to sell locally, all cash. If you want to file a refund request hassle-free, sign up for DoNotPay and do it in minutes! I can send to any other email address OK.We'll move all . Each transaction creates the opportunity for both buyers and sellers to leave public feedback about the experience. So we repaired and return an annoyed customer but couldnt do anything about it. 05:49 AM When a buyer wants to return an item and be issued a refund, here is what you do first. 09-10-2020 Update: EBay decided on Buyers favor despite all my proof and messages and lack of buyers messages. Once I listed a new in box item as white when it was really blue. I agree with that. It is supposed to result from a rather specific set of circumstances, namely the power imbalances contained in hostage-taking, kidnapping, and abusive relationships.Therefore, it is difficult to find a large number of people who experience Stockholm syndrome to conduct studies with any . You have to make them paying you off a better deal than the hassle you will continue causing for them. Help for buyers and sellers. Be aware and act cautiously as financial dealings online can be risky no matter how careful you are. They requested a refund saying it was not as described and said I sent a cheap beaded necklace instead and attached pictures. Again I was told that as long as I had clear pictures of what was sold in the listing, and if I submitted pictures of what was returned and they were different, that ebay would rule in favor of me. All rights reserved. 'However once the seller has received the item back, eBay can then step in and review the . I know I have to send the refund regardless, right? I responded to the return but Im really freaking out. They always cover up the original label, because they need to block the original shipping address (Kentucky) in order to not fool the automated sorting equipment, which uses Optical Character Recognition to process the package automatically. Omg I JUST heard that same story!!!! If they bring eBay into this, do I stand any chance at all? It sucks. Check out this video to understand how dimensional weight is measured when shipping. 06:46 AM. This is a scam to watch for if you are looking for a highly popular item that is generating a lot of media attention, has a limited release, or is difficult to get elsewhere. If you bought the shipping label through eBay, then the reference # would be correct, not chance that you wrote the wrong # by mistake. 2) Buyer most likely will open SNAD return request. The buyer can report the item as damaged to eBay and get a refund, leaving you without your item or the payment. eBay involves a lot of trust on behalf of the buyer and the seller, but its relatively easy for that trust to be exploited.
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