They kept our coach for nearly a YEAR, only to have the deal fall through because **** wouldn't pay their labor fees. 2023 Manuals 2023 Owners Manual - Class A & C: English 2023 Owners Manual - Class A & C: French 2023 Owners Manual - Class B: English 2023 Owners Manual - Class B: French The issues were filed with **** when the coach was new. The update from ***, service advisor, wanted to let me know that they are now dealing with Thor Warranty on exactly what they expect ******* *****, authorized Thor Warranty dealer, to do with an issue of replacing the wrong size fuel hoses creating an evaporation leak on the vehicle and therefore creating error codes through the SERVICE ENGINE SOON light that ******* ***** does not have the capability or facilities to perform this task of repairs to include diagnostics to ensure if they could fix the issue, would clear the fuel evaporation issue errors and reset the SERVICE ENGINE SOON light. They found mold under the floor covering. We purchased a 2016 ************ 40xte with ****** miles on it. 2017 Thor Challenger XE Rear and side cameras and radio not working. 40,000 miles. ************************* said that they would pay ******* ***** 26hrs for their labor. CUSTOMERS SHOULD NOT BE INVOLVED IN ANY FINGER POINTING BETWEEN TO COMPANYS WHO MAKE A JOINT PROJECT!!! This has all been dragging on for far too long. As of today, the coach has only ***** miles on the coach. They need to honor their warranty now! 15 amp. Why should we have to pay a single ***** more to pay for defects that were reported to **** when the coach was new. See you down the, powered by Interact RV Dealer Website Design, 15' Power Two Stage Armless w/Integrated LED Lighting, Mercedes-Benz Sprinter - 3.0L V6 188HP 325 lb-ft Torque, Mercedes-Benz safety package includes: Active Braking Assist, Attention assist, Active lane keeping assist, Wet wiper system, Distance Regulator Distronic Plus, Electric Stabilizing System (Standard 24FB, 24TT; Optional 24RW), Automatic Leveling Jacks with Touchpad Controls IPO Electric Rear Jacks (Optional 24FB, 24TT; N/A 24RW), Automatic Leveling Jacks with Touchpad Controls (Optional 24RW; N/A 24FB, 24TT), Welded Tubular Aluminum Roof and Sidewall Cage Construction, Vacu-Bond Laminated Roof, Walls and Floors with Foam Insulation, Fiberglass Front Cap with Skylight and Interior Power Shade, Full-Body Paint Package with Gel Coated Sidewalls, Invisible Front Paint Protection, Two Stage Armless Power Patio Awning with Integrated LED Lighting in Awning Arms, Mercedes-Benz 10.25 in. Subscribe for the latest news on our motorhomes, the RV lifestyle and more. MY VEHICLE REMAINS HELD HOSTAGE IN ******* ** BECAUSE OF THE $630 Diagnostic charge and because **** did not want to pay **** $2000 TO RESOLVE THE ISSUE TODAY, ON THE ***** **** AND **** SHOULD BE HELD ACCOUNTABLE TO TREATING THEIR CUSTOMERS AND PROVIDING THEM JOBS. Read full answer Thanks for the suggestion. Had Thor not built a coach with the numerous issues our coach has had, no one would be going through this stressful and arduous journey. Above Cab 40" Swivel LED TV, Optional Bedroom 32" LED TV, Optional Exterior 32" LED TV, Ford E-Series or Chevrolet C4500 Dually Chassis (22B, 22E, 23U, 24F & 26B), Ford E-Series Chassis (28Z, 29G, 30D, 31E, 31L & 31W), Slick Fiberglass Exterior with Standard Graphics Package, MEGA-Storage Compartment (22B, 22E, 23U, 28Z, 29G & 30D), Power Patio Awning with Integrated LED Lighting, Framed Windows (22B, 22E, 23U, 24F, 26B, 28Z, 29G & 30D), 8,000-lb. As the smallest motorhome option, camper vans are welcome virtually everywhere. 2022 Thor Hurricane 35M. It features the best of a class a, along with the best features of a class c. That's what A.C.E. The only thing I could wish for would be a GENERAL RV Dealership closer to Huntsville, Alabama. Choose from over 120 floor plans uniquely designed for every camper's lifestyle - from the weekender to the full-time RV family. There are often simple reasons why your RV generator won't start, and we will address the most common ones in this article. Read More: https://thormotorcoach.com/legal/ * This post was edited 03/23/19 02:00pm by bobndot * I had leaking from the air conditioner 2 days after buying the motorhome and my first rain storm. Monthly payments are only estimates derived from the RV price with a 96, 180, 204, or 240 month term, 10% to 20% down, 7.49%-9.24% interest APR, and financing terms are based on approved credit for qualified buyers and does not constitute a commitment that financing for a specific rate or term is available. Pantry. This shouldn't be happening. Stock Number {stockNumber} {priceLabel} {msrp}. I have that same issue, Use button was pushed, but no house power, so no radio or camera power. Then to ********* in ****. Onan onboard generator. Thor motorcoach was going to contact ******* to get pictures and, a quote for the repairs and then they were going to call us back so we. The elements cause the roof to expand and retract. This allows the radio to run with the ignition key off. _____ Lt Keefer 2018 Hurricane 29M CHF, Saf-T-Plus, SumoSprings . My question: Is there a definitive reason why the driver's (chassis) radio is not mounted/wired in a standard fashion? VIN #*****************. Do not use this link to ask for help with RV-related issues; Ask those questions in one of our forums. Thor Motorcoach Logo linking to Home Page. or call the glass man in town? #ThorMotorCoach #ThorHowTo #FourWindsRV #QuantumRV #ChateauRVWhether you are hitting the road for the first time or a seasoned traveler, this video is an in-. Standard and optional features listed on units may or may not reflect the actual in-stock unit. The A.C.E. UPDATE FROM ORIGINAL COMPLAINT SUBMITTED TO BBB: Effective on Friday, November 4th, all incoming phone calls to Thor were automaticallybeing routed to **** based on my telephone number caller ID. Despite our efforts, occasionally errors resulting from typos, inaccurate detail information or technical mistakes may occur. See details. She agreed to wait till it is safe to drive the coach to get the estimates. Apologized for the frustrating direction advised from Thor Motor Coach, was informed the coach is currently at *************************. Thor Motor Coach does not have control over the ************ centers. There is an additional five amp inline fuse in the radio's hookup circuitry near the radio itself. bunk above drivers compartment has failing motor brakes. Had **** acted in good faith when the coach sat at ******* ***** for nearly a year, this would all be behind us. Searched for help on the forum and replaced fuse in the rear radio and its working but not getting power to the dash radio any ideas? I am rejecting this response because: ********************************* (Thor Motor Coach Retail Warranty Supervisor is not acting in good faith. Thor is offering to repair by patching roof. Of course, ********************************* also says that they will take the $2,000.00 "goodwill offer" made off the final bill. I am rejecting this response because:This is the same response I received earlier. At Thor Motor Coach, we listen, design, and construct our motorhomes to fit your family. Thor fave me a warranty center but they were unwilling to service my van ************************************* ** said they had thier own customers to service and since I didnt purchase from them to go someplace else. The slide ran very slow, it always seems too. The customer service ************ spoke ith customer service reps who have no customer service at all. Stock Number {stockNumber} {priceLabel} {msrp} {salePriceLabel} {saleprice}. I am rejecting this response because:Truth in the matter is its not my dealership its yours, the represent your brand and how there is policies and procedures in place to properly represent a warranty claim on a vital item such as the roof is beyond me. Across from the sofa is a booth dinette. I am rejecting this response because: As is well documented we believe that **** knows that their "goodwill offer" of $2,000.00 will in no way cover the cost of labor to repair the issues with our coach. Thor Industries Owner's Forum - This forum exclusively contains discussions related to Thor products including Crossroads, Cruiser RV, DRV, Dutchmen, Heartland RV, Highland Ridge, K-Z, Livin' Lite, Even has King Size bed and two, My father and I purchased a class c motorhome from giant RV and it was the most easiest process ever. **** did send the new flooring to CW. THOR AXXERA RADIO.not working??? Largest Family-Owned RV Dealer In The Nation. BOTH of which **** has rejected. Thor Motor Coach's diverse product lineup includes many of the world's most recognized Class A, Class C and Camper Van brands. I got a jump and the car battery is working fine now, but the house batteries are still dead. Message. **** has not acted in good faith, as the documentation will show. We pay our bill every month We were told to take to ********* ** or *********. The requested information: 2019 *********************** **** motor coach. The locations they give are invalid, 2022 Thor Freedom Elite 23HFVin #*****************, Purchase date 08/20/2022 **********************. good-will offer. Model: Hurricane 29M. General RV works hard to ensure the accuracy of all its listings however we are not responsible for any misprints, typos, or errors found in our website pages. Your luxury Mercedes Sprinter motorhomes. Also, the emails show that we were assured that the issues that were reported when the coach was under warranty would be covered after the travel restrictions were lifted relating to the pandemic. #ThorMotorCoach #TMCHowToFor more visit ThorMotorCoach.comDisclaimers:Features, components and appliances depicted on this webpage and its related documents may or may not be installed on your motorhome as a consequence of the features, components and appliances being optional equipment and/or equipment not available for installation on the motorhome model you purchased. Submitting a response indicates a willingness to work with customers to make things right. Doesn't look like I am getting power to the radio since battery replaced. Brand: Thor Motor Coach. At the time ****************** received the call from **** at Thor, unknown to ****, ****************** was already in route to ******* to pick up the vehicle.The actions and attitudes of **** contacts **** and ****** are unacceptable on the handling of ****************** first time call with a new vehicle needing mechanical service, creating a hostile environment, because **** was right, ****************** is wrong, **** would be in charge of dealing with what needs to be done, not ******************, and **** was the mechanic and ****************** was not. Paint. There could also be an inline fuse blown, as the genny usually will not charge the chassis battery. ****** informed me that Id have to get an estimate for each of the defect items. "I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Terms may vary. ("goodwill offer") from what they will charge us to do the labor at their factory. The SERVICE ENGINE SOON issue as fuel emissions problem was identified on Wednesday, October 12th, and today (November 17th), we are not any closer to resolving the issue and getting the vehicle back in service??? Any price listed excludes sales tax, registration tags, and delivery fees. 2022 Thor Freedom Elite 24HE. Based on what was submitted to Thor, we see no warranty concern. Stock Number *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. No portion of these videos, documents, or webpage may be directly or indirectly: copied, published, reproduced, modified, performed, displayed, sold, transmitted, broadcasted, or rewritten for broadcast, publication or redistributed in any medium. There's a reason why so many choose Thor Motor Coach. I cant say at this time Im 100% satisfied until I get the estimates and we see what Thor Motor Coach will end up covering under their good will gesture. Residential Refrigerator w/Ice Maker (31W), Large, Double Bowl Stainless Steel Sink (N/A 22E), 3-Burner Gas Cooktop with Oven (STD 28Z, 29G, 31E, 31L & 31W), Convection Microwave Oven (N/A 31E, 31L & 31W), Denver Mattress Queen Size Bed with Bedspread and Pillow Shams, Shower with Retractable Door (23U, 24F, 26B, 28Z, 29G & 30D), Cab-Over Entertainment Center with 40 LED TV, Blu-Ray Player & Sound Bar IPO STD Living Area TV (31E, 31L & 31W), 32 LED TV in Bedroom (OPT 22B, 24F, 26B, 28Z, 29G & 30D / STD 31E, 31L & 31W), Two (2) 13 LED TVs & DVD Player in Bunk Bed Area (30D), Storage Area with Shelf IPO Exterior Kitchen (29G), Battery Tray that Holds Up to Four (4) Batteries (31E, 31L & 31W), Rapid Camp Wireless Control System (31E, 31L & 31W), 15,000 BTU Roof Front Air Conditioner IPO 13,000 BTU Standard Air Conditioner, Holding Tanks with Heat Pads (STD 28Z, 29G, 31E, 31L & 31W), Solid Surface Kitchen Countertops & Sink Covers, Enclosed Sewer Area for Sewer Tank Valves. As we all know in March 2020 the ******19 pandemic hit being considered high risk due to ******19 we stayed home to minimize our exposure. EVERYTHING is well documented as to the effort that WE have put into getting these issues resolved. ** Day 2 we tried using the microwave again. Thor Motor Coach refuses to pay the necessary labor charges to repair the issues. Inventory shown may be only a partial listing of the entire inventory. You'll enjoy hassle-free set up thanks to the Rapid Camp + multiplex wiring control system, and there is a Winegard ConnecT 2.0 WiFi/4G/TV antenna to keep you . Plus tax, title and license. Got the customers point of contact at the dealer and tried to call to discuss with them but was advised they were at lunch and will call back again shortly. We have a leak in the back window of 2018 Thor Axis 24.1. Each journey you take with a Palazzo Class A diesel motorhome by Thor Motor Coach is made smooth thanks to the Air-Ride suspension, the Sachs shock absorbers, and the Atlas foundation. On our 2015 ND the wiring was a mess but our major problem wound up being as bad radio replaced with another bad radio and finally the third radio worked until trade in. We have sent the invoice for labor charges to ****. No. Complaint Type: Problems with Product/Service. On 12-11-20 we took the coach to different dealerships, finally ending up at ****************************. See us for more details. I can only speak to the radio wiring in my coach. The best of Class A amenities and more power than a Class B. Our 2019 ************ Motor Coach seats have started to completely disintegrate. Check whether the batteries are charged enough. Ill keep taking all suggestions and look a while longer. Spoil the RV owners in your life this Christmas with some of our favorite gifts. Want to make us an offer on the {product}? New 2023 Thor Motor Coach Miramar 35.2 in Palm Bay, FL at Giant Recreation World - Call us now (321) 541-2205 for more information about this Stock #4A575 Which we received no assistance. Their customer service rep has ghosted me asks when dealer called they were very rude to someone that purchased a $190k unit from them. Thank you. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. We are well aware that the coach is off warranty. From researching this seems to be a problem with a lot of Thor coaches from that year. The retail declared our previous response as satisfactory, see below. Among the largest motorhomes, featuring the amenities of home for weekend getaways to full-time RV life on the road. The only bid that ******* has accepted is the one of $1,000.00 from *********************. How can these issues that were reported to Thor when our coach was new, now be null and void? Thor now needs to act in good faith and honor their agreement to cover the labor charges and heating breech issues. We have spent more than three years dealing with these issues. If these are the type of responses that ****************** will and can expect from **** in the future, ****************** needs to know that and others need to be aware of that, so better choices can be made from other providers when making with purchasing motor vehicle. Save your favorite RVs as you browse. It is winterized and sitting in my driveway for the winter. Our {brand} prices are so low, {mfg} won't allow us to display our wholesale price without you requesting it. The wires going to the generator are connected with the wrong connectors (not waterproof) The inside wall is pulling away causing the window mesh to fall off. BBB Business Profiles may not be reproduced for sales or promotional purposes. You will find it so easy to maneuver the road with the Mercedes-Benz Safety Package that includes features such as active braking assist and distance regulator distronic plus that will help keep a safe distance from vehicles in front of you. Nobody will build them better. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. They are the same issues we continue to try to get resolved. This has gone on for far too long. Thor Motorcoach Logo linking to Home Page. There authorized service center is telling me not to get roof patch but replaced. 33 complaints closed in the last 12 months. Seamless Roof has bubbles. ft. Refrigerator, Sink, Portable Gas Grill & 1000- watt Inverter (29G). The swivel captain's seats can become a part of the living area once you're parked, and your guests can sit at the 76" Dream Dinette with footrests. Your actual payments may vary. At the time we purchased the coach it was brand new and only had ***** miles on the odometer. Just for good measure, recheck those easy to access fuses in the panel in the coach. The process is on going as it's now at a second Thor dealership wherein I'm out a $350 cover ( MN winter, snow and ice covered, torn while removing) to un-earth and obtain information/evidence that should have been obtained at the first visit should this process have not been as convoluted as cashing out ***** stock. Fort Wayne, Indiana, United States. The pictures submitted to us show no concern of factory defect to the roof. Arriving at our destination we set up to dry camp. Step inside and find a 68" jackknife sofa to the right of the entry door. After all the warranty work, we had to winterize the coach for the 2019 season. THOR #2187. Diesel and gas-powered chassis options. Mr. and ***************,the most recent offer from ************************* to cover $1000 of labor was in January of 2022, 19 months after warranty expiration. $5,000. We have taken our coach to *************** in ***********, ** to have the work completed by a certified tech. The repairman found that the slide on the motorhome was installed incorrectly its off 1/2 in. A handy closet can be found just outside the bathroom door for clothing storage and more.This unit is also available with a Chevy 4500 chassis. I am not in a place where I can plug in and charge the house batteries. Posted January 8, 2016. From the time we purchased the coach we have only driven a total of ***** miles. Both radios are powered from a 15 amp fuse located in the power center under the bed. stands for - Class A, Class C Evolution. When I tried to bring it back in, it came in a few inches and then stopped. This is an independent, unofficial site. ****************** ************ TO REACH OUT TO THOR FOR RESOLUTIONS IS THROUGH A COMPLAINT ON A BBB WEBSITE BECAUSE HIS PHONE NUMBER IS BEING TRACKED AND CAN ONLY GO TO **** AT THOR, REFUSING TO ALLOW ****************** TO TALK TO ANYONE ELSE AND NOW ****'S ACTION MAY BE INCORRECT! She is also equipped with . It is our understanding that ********************************* has been in communication and has notified you we stand behind our previous offer, see below. I HAD 5 **** DEALERS REFUSE BECAUSE DON'T HAVE THE CAPABILITY TO HANDLE MY SMALL RV TO RUN DIAGNOTIC TEST on why the SERVICE ENGINE LIGHT is on! We make the transition smoother with this free Owners Guide. BBB Business Profiles are subject to change at any time. We want the work to be done correctly. Posts: 7. Weve compiled a list of hot chocolate recipes that are easy to make and unique for the holidays! The Delano Sprinter also includes many interior comforts, like the easy-to-clean residential vinyl flooring, the high-gloss Euro-style cabinetry, and the Leatherette furniture! Please contact dealership to verify unit information and availability. We cannot even drive this rv with fear it might shutoff again. Exterior 32" TV on Swivel Bracket with Bluetooth Sound Bar and Radio; Bluetooth Coach Radio with Exterior Speakers; Cable TV & HDMI Ready; Satellite Mounting Backer in Roof; Wall Cubby with Net and USB Charging Port; Power Charging Center for Electronics Electrical & Plumbing. Anyone know exactly where the fuse may . Whether you travel to see family or to explore new places, this coach offers a flexible living space that doubles as a bedroom with a privacy curtain. You are sure to enjoy the privacy curtain at night.There is a corner bath featuring a shower, toilet, and vanity with sink, plus overhead medicine cabinet. Nobody will build them better. New to RVing? master Slide topper is failing because there are no screws installed in it to hold it, ladder To get to bunk above drivers compartment is unusable as the brackets for it are wider then ladder provided. Class Cs with the beloved luxuries of Mercedes-Benz. Question about flooringsheet vinyl versus laminate Not something you want to have happen!!! We believe that **** reps know full well that their "goodwill offer" can in no way cover the labor costs to fix the issues with our coach. If we miss you on the call, please call ************ and ask for a rep to assist in setting up with a **** case #. This is leading me down a path of no confidence in THOR, as well as potentially never doing business with them again, it's simply bad business and I would also hope to educate any of their potential customers on what their ownership experience with **** will be like after a six figure purchase. We purchased a new 2019 *********************** **** Motor Coach in May 2019. **** advised that I could not talk to a supervisor, there was nothing I needed to talk to a supervisor about and he was dealing with giving me the best Thor customer service. If he would like to call into ************ we would be more than willing to help finding a service center that can assist with their concerns. Two pieces- theatre seating and passenger seat are shredding and coming apart This was a very expensive coach. TV in the bedroom and living room and in one it has space provided in the dining/Kitchen area for another TV. AMAZON LINK:. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. My front radio has two fuses. Mechanic's Assistant: Are you fixing your Chassis yourself? **ce the coach was leveled and the slide outs were extended this is when we noticed items not functioning / cosmetics (Workmanship Issues) to include:Wallpaper coming down in several areas ******* Room oDining Room oDriver Side Wall oMaster Bedroom Door support separating hallway from bedroom coming down from the ceiling Gauges on *********** not functioning Light on left side Instrument Panel not working Microwave oWe utilized the microwave on Day 1 and it worked with no issues. Based on the pictures provided to us, there is no repair to be made. This website is not affiliated with or endorsed by Thor Industries or any of its affiliates. Rates and amount financed are determined by credit history. Make Offer. On a Challenger pull off the top of the dash over the radio and instrument panel and you will have access to the radio, harness, in line fuse and camera switch box. It was a pleasure dealing with all of you. 2016 Freedom Elite 28H with a Axxera radio. After getting back both radios not working. How can ****************** relay information, determine issues and ask questions on why we can and why we cannot do this to give to **********, ******* *****, etc.??? Learn More Class B Description. ****************** has been the middle man is the issue of having to gather information, pass it on from one vendor to another or better known as FINGER POINTING! Please select a year to search for available owners manuals. was not accepted by ****, nor were the two offers recently submitted to ********************************* for approval. They found lifetime clients and we will never hesitate to recommend them to anyone in Quebec looking, Like most: Thanks for all your help. This is NOT a new claim. We also felt that ************************* bid was very low considering ******* ***** wanted $7,500.00 to do the job correctly, which **** rejected. Know someone who might be interested in this RV? The RV is a Thor ******* **** 2019 and the vin#*****************. This allows the radio to run with the ignition key off. Reviewing your recordings of the phone calls will confirm how their lack of taking time to answer many questions of ********************** as a first time contact to **** with new vehicle issues, created a hostile and unproductive communication.
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